Community Associate

Regus; Kansas City (MO); On-site; USD 36,000 - 44,000; Full time

Job summary

A leading company in facilities services seeks a Community Associate in Kansas City. This entry-level role involves customer support and administrative tasks, offering a competitive salary and benefits including paid time off and a 401K plan. Ideal candidates are communicative, adaptable, and have customer service experience.

Benefits

Generous paid time off (sick and vacation)

11 paid company holidays per year

Competitive 401K with company match

Affordable health care options

Quarterly bonus plan

Inspiring work environment

Training and career development opportunities

Business casual attire

Qualifications

• 1+ years of customer service experience preferred.
• Proficient with MS Office and basic IT equipment.
• Legally eligible to work in the US and at least 18 years old.

Responsibilities

• Assist customers with requests like WiFi codes and meeting room setups.
• Manage invoices and billing, handle mail, and coordinate events.
• Support community engagement activities and collaborate with the Community Manager.

Skills

Customer Service

Communication

Adaptability

Tools

MS Office

Job description

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Address
Two Pershing Square
2300 Main Street
9th Floor
64108 Kansas City
Missouri

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll enjoy a great work-life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across various industries, creating and maintaining your own community within your center. You will handle all administrative and support needs for your customers, enabling them to focus on their business.

A typical day at IWG

You arrive before your center opens to ensure everything is ready. Throughout the day, you assist customers with various requests, such as changing WiFi codes, checking package arrivals, helping with meeting room setups, and managing invoices and billing. You also handle mail, coordinate events, and support community engagement activities.

You will also collaborate with the Community Manager on organizing networking events, promote the space to prospects, and ensure the center remains tidy and welcoming at the end of the day.

About You

We’re looking for someone who can manage multiple tasks while providing excellent customer service. You should be:

• A good communicator, able to build relationships and empathize (Ideally 1+ years of customer service experience)
• Positive, enthusiastic, and adaptable to change
• Proficient with MS Office and basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

What We Offer

In addition to a competitive total compensation package, you will enjoy:

• Work-life balance (no nights/weekends)
• Generous paid time off (sick and vacation)
• 11 paid company holidays per year
• Competitive 401K with company match
• Affordable health care options for full-time team members
• Quarterly bonus plan and hourly rate of $17.51
• Inspiring work environment
• Training and career development opportunities
• Business casual attire

All qualified applicants will receive consideration without regard to age, race, religion, disability, sex, sexual orientation, gender identity, veteran status, or other protected categories.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Facilities Services