COMMUNITY ASSOCIATE

City of New York; Indiana (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Community Associates to join their team in addressing homelessness. In this vital role, you will engage with clients, record essential information, and facilitate access to shelter services. Your organizational skills and ability to work independently in a fast-paced environment will be crucial as you coordinate client inquiries and manage case records. This position offers a unique opportunity to make a meaningful impact in the community by helping vulnerable populations. If you are passionate about social services and want to contribute to a noble cause, this role is perfect for you.

Benefits

Public Service Loan Forgiveness

Qualifications

• High school diploma and 3 years of community work experience required.
• Bilingual skills are a plus for effective communication.

Responsibilities

• Record client information and referrals using CARES and Q-Flow.
• Interview families and maintain liaison with community shelters.

Skills

Community Work

Communication Skills

Organizational Skills

Bilingual Skills

Education

High School Graduation or Equivalent

Experience in Community Work

Tools

CARES

Q-Flow

Job description

The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other public agencies and not-for-profit partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual and family shelters used as overnight residences for over 38,000 adults and children. DHS’s portfolio covers approximately 4M square feet.
The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year.

The Department of Homeless Services (DHS) is recruiting for two (2) Community Associates who will;

- Record all information pertaining to client information and social service referrals utilizing the on-line CARES and Q-Flow, accurately input codes to register applicants for temporary housing office; convey shelter placement information and facilitate transportation to shelter.

- Interview families and issue social service referrals. Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to shelter.

- Attending onsite meetings to share important issues affecting the unit’s daily operation.

- Handle onsite/offsite client inquiries with the highest level of confidentiality and sensitivity, during the application process.

- Coordinate the transfer of case records, forms, and referrals to receiving shelters.

- Perform high level responsible clerical duties, as assigned by the Site Manager, such as prepare written monthly, quarterly, and annual administrative statistical and narrative indicator reports.Collect, analyze and evaluate on-site and statistical data from various sources, and communicate the results to superior; and maintain liaison with various units to be able to process schedule and reports, and to coordinate and prepare case files and documents.

Work Location: Path/Family Intake, 151 East 151st Street, Bronx, New York 10451

Hours/Schedule:

1) 4 PM – 12 AM – Sunday – Thursday
2) 12 AM – 8 AM – Tuesday - Saturday

COMMUNITY ASSOCIATE - 56057

Minimum Qualifications

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

Preferred Skills

- Able to work independently in a fast-paced social services environment.- Excellent communication and organizational skills.- Bilingual skills a plus

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.