Community Associate

Regus; Pittsburgh (Allegheny County); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading workspace provider as a Community Associate in Pittsburgh. This role focuses on supporting customers with administrative needs and maintaining a positive community atmosphere. Enjoy a competitive compensation package, excellent work-life balance, and opportunities for training and growth within the organization.

Benefits

Work-life balance (no nights/weekends)

Paid time off (sick and vacation)

11 paid holidays per year

401K with company match

Comprehensive health care for full-time employees

Quarterly bonus

Inspirational work environment

Training and career development

Business casual attire

Qualifications

• 1+ years of customer service experience preferred.
• Positive and enthusiastic demeanor is essential.
• Proficient in basic IT equipment.

Responsibilities

• Assist customers with administrative tasks and service requests.
• Collaborate with the Community Manager on events and promotions.
• Ensure customer satisfaction and maintain a tidy work environment.

Skills

Customer service

Communication

Adaptability

Problem-solving

Tools

MS Office

Job description

Join to apply for the Community Associate role at Regus

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Address
2403 Sidney Street
Suite 240
15203 Pittsburgh

The world of work is changing…short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across various industries, creating and maintaining your own community within your center. You will handle all administrative and support needs for your customers, enabling them to focus on running their businesses.

A typical day at IWG

You arrive a few minutes before opening to ensure everything is ready. Throughout the morning, you assist customers with WiFi codes, packages, directions, and setting up equipment. You also handle calls, ensure accurate invoicing, and take short breaks to relax.

The mail arrives, and you sort it while managing other customer requests. During lunch, you continue to support customers with printing, invoices, and resolving issues like temperature complaints by opening service tickets.

In the afternoon, you collaborate with the Community Manager on upcoming events, prepare invitations, and promote the space to prospects. You also help tidy up the center and prepare it for the next day’s activities.

About You

We seek someone who can manage multiple tasks while providing excellent customer service. You should be:

• A good communicator capable of building strong relationships and empathizing with clients (ideally 1+ years of customer service experience)
• Positive, enthusiastic, and adaptable to change
• Proficient in MS Office and basic IT equipment
• Legally eligible to work in the country you’re applying from and at least 18 years old

What We Offer

Along with a competitive package, enjoy:

• Work-life balance (no nights/weekends)
• Paid time off (sick and vacation)
• 11 paid holidays per year
• 401K with company match
• Comprehensive health care for full-time employees
• Quarterly bonus and hourly rate of $17.51
• Inspiring work environment
• Training and career development opportunities
• Business casual attire

All qualified applicants will receive consideration without discrimination based on age, race, religion, disability, gender, sexual orientation, veteran status, or national origin.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Facilities Services

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