Community Associate

Regus; Ballwin (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Community Associate, der die Verbindung zu Kunden in einem dynamischen Umfeld pflegt. In dieser Rolle unterstützen Sie Kunden bei administrativen Aufgaben, sorgen für einen reibungslosen Ablauf im Center und tragen zu einem positiven Arbeitsumfeld bei. Sie profitieren von einem wettbewerbsfähigen Gehalt, flexiblen Arbeitszeiten und umfangreichen Entwicklungsmöglichkeiten. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem inspirierenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Work-Life-Balance (keine Nächte/Wochenenden)

Bezahlter Urlaub (Krankheit und Urlaub)

11 bezahlte Feiertage pro Jahr

401K mit Unternehmensbeitrag

Gesundheitspläne

Vierteljährlicher Bonus

Inspirierendes Arbeitsumfeld

Schulungs- und Entwicklungsmöglichkeiten

Business Casual Kleidung

Qualifications

• Mindestens 1 Jahr Erfahrung im Kundenservice.
• Fähigkeit, mehrere Aufgaben gleichzeitig zu managen.

Responsibilities

• Unterstützung der Kunden bei Anfragen und Problemen.
• Verwaltung von eingehenden Anrufen und Kundenanfragen.

Skills

Kundenservice

MS Office

Kommunikation

IT-Ausrüstung

Job description

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Address
100 South 4th Street
Suite 550
63102 St. Louis
Missouri

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You’ll be able to enjoy a great work-life balance and competitive benefits, while growing your career path along the way.

The opportunity

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, working to create and maintain your own community within your center, where you will help take care of all the administrative and support needs for your customers… so that your customers can focus on running their business.

A typical day at IWG

You arrive a few minutes before your center opens to make sure everything is ready and check there’s nothing the cleaners have missed.

Customers arrive throughout the morning. You assist with WiFi codes, package arrivals, directions, and setup for meetings. You handle incoming calls, ensure services are charged correctly, and manage customer requests.

Enjoy a coffee break, then continue assisting customers with printing, invoices, and facility issues. You also coordinate with the Community Manager for upcoming events and engage with prospective members.

At the end of the day, you ensure the center is tidy, direct meeting groups to nearby restaurants, and prepare to close the center.

About You

We’re looking for someone who can manage multiple tasks while providing excellent customer service. You should be:

• A good communicator, with at least 1+ years of customer service experience
• Positive, enthusiastic, adaptable
• Skilled in MS Office and basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

What We Offer

Along with a competitive total compensation package, benefits include:

• Work-life balance (no nights/weekends)
• Paid time off (sick and vacation)
• 11 paid holidays per year
• 401K with company match
• Health care plans
• Quarterly bonus and hourly rate of $17.51
• Inspiring work environment
• Training and career development opportunities
• Business casual attire

All qualified applicants will receive consideration without regard to age, race, religion, disability, sex, sexual orientation, gender identity, military or veteran status, or national origin.