Community Assistant - Varsity Ann Arbor (Student Living)

Greystar Worldwide, LLC; Ann Arbor (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a Community Assistant to support property management in achieving occupancy and retention goals. This role involves a variety of administrative tasks, including leasing and marketing activities, as well as customer service. Ideal candidates will have strong interpersonal skills and be enrolled at a local university. The position offers flexible hours and the opportunity to enhance resident satisfaction through event coordination and community engagement. Join a team that values collaboration and strives to provide exceptional service in the real estate sector.

Benefits

401(k) with company match

Employee Assistance Program

Paid sick time

Qualifications

• Must be enrolled at a local university and maintain good academic standing.
• Strong administrative and customer service skills are essential.

Responsibilities

• Support leasing activities by conducting virtual tours and responding to inquiries.
• Perform administrative tasks like document handling and organizing rent payments.
• Engage in on-campus marketing outreach to attract qualified traffic.

Skills

Customer Service

Sales

Administrative Skills

Marketing

Education

Enrolled at a local university

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services across sectors such as institutional-quality rental housing, logistics, and life sciences. Headquartered in Charleston, South Carolina, Greystar manages and operates over $320 billion of real estate in 250 markets worldwide, with offices across North America, Europe, South America, and the Asia-Pacific region. It is the largest operator of apartments in the United States, managing more than 1,000,000 units globally, and has a robust investment management platform with over $79 billion of assets under management, including more than $36 billion in development assets. Founded in 1993 by Bob Faith, Greystar aims to provide world-class service in rental residential real estate. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Community Assistant (CA) supports the property management team in achieving occupancy and retention goals through administrative tasks related to leasing, marketing, and customer service at the community.

JOB RESPONSIBILITIES

1. Perform administrative tasks in the leasing office, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
2. Assist with sales and leasing activities to meet revenue and occupancy goals by conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
3. Help prepare lease paperwork and organize resident lease files.
4. Support move-in and move-out processes, understanding these are mandatory work dates; any time off during these periods requires prior written approval from the Community Manager.
5. Answer incoming calls and schedule appointments for property tours.
6. Engage in on-campus marketing outreach to increase community awareness and attract qualified traffic.
7. Coordinate resident events and programs to enhance resident satisfaction, including parties, birthday cards, unit visits, etc.
8. Schedule and conduct resident visits, distribute notices, flyers, newsletters, surveys, and late notices.
9. Serve as an after-hours liaison, responding promptly to emergencies during scheduled on-call shifts, which are at least once per week.
10. Respond courteously and promptly to resident concerns and escalate issues as needed.
11. Be available to work at least 10 hours per week.
12. Must be enrolled at a local university and maintain good academic standing.
13. Reside onsite unless an exception is approved by senior management.
14. Perform other duties as assigned.

ADDITIONAL COMPENSATION

Compensation varies based on experience, location, and business needs. Eligible employees may participate in quarterly or annual bonus programs, with onsite roles potentially participating in weekly, monthly, or quarterly bonuses.

BENEFITS FOR PART-TIME TEAM MEMBERS*

• 401(k) with company match (eligibility required)
• Employee Assistance Program
• Paid sick time

*Benefits may vary for union and prevailing wage roles due to collective bargaining agreements or local regulations.

Greystar considers qualified applicants with arrest and conviction records for employment.