Community Assistant - Varsity Ann Arbor (Student Living)

Greystar; Ann Arbor (MI); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a motivated individual to support their leasing team in achieving occupancy and retention goals. This role involves engaging with residents through customer service, administrative tasks, and marketing outreach. Ideal candidates will be enrolled in a local university and possess strong communication skills. Join a dynamic team dedicated to delivering exceptional service in the rental housing sector, where your contributions will directly impact community satisfaction and success!

Benefits

401(k) with company match

Employee Assistance Program

Paid sick time

Qualifications

• Strong customer service skills to enhance resident satisfaction.
• Ability to perform administrative tasks efficiently.

Responsibilities

• Assist leasing team with administrative tasks and resident interactions.
• Conduct property tours and assist with sales activities.

Skills

Customer Service

Administrative Skills

Sales Skills

Marketing Outreach

Education

High School Diploma

Current Enrollment in University

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in sectors such as rental housing, logistics, and life sciences. Headquartered in Charleston, South Carolina, Greystar manages and operates over $320 billion of real estate across 250 markets worldwide, with offices throughout North America, Europe, South America, and the Asia-Pacific region. It is the largest operator of apartments in the United States, managing more than 1 million units/beds globally, and has a robust institutional investment management platform with over $79 billion of assets under management, including more than $36 billion in development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate sector. For more information, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role involves supporting the leasing team in achieving occupancy and retention goals through administrative tasks related to leasing, marketing, and customer service at the community.

JOB RESPONSIBILITIES

1. Perform administrative tasks in the leasing office, including copying documents, filing resident files, preparing notices, handling resident calls, and organizing rent payments and collateral materials.
2. Assist with sales and leasing activities to meet revenue and occupancy targets by conducting virtual tours, responding to online inquiries, greeting prospects, conducting property tours, and showing apartments.
3. Help prepare lease paperwork and organize resident lease files.
4. Support move-in and move-out processes; these are mandatory work dates, and any time off must be approved in advance by the Community Manager.
5. Answer incoming calls and schedule appointments for property tours.
6. Conduct on-campus marketing outreach to increase community awareness and attract qualified traffic.
7. Coordinate resident events and programs to enhance resident satisfaction.
8. Schedule and conduct resident visits, distribute notices, flyers, newsletters, surveys, and late notices.
9. Serve as an after-hours liaison for residents, responding to emergencies and resident concerns promptly. This includes working a mandatory on-call schedule.
10. Respond courteously and promptly to resident concerns and communicate requests to the appropriate team members.
11. Be available to work at least 10 hours per week.
12. Be enrolled at a local university and maintain good academic standing.
13. Reside onsite unless an exception is approved by senior management.
14. Perform other duties as assigned.

#LI-WR1

Additional Compensation

Compensation varies based on factors such as experience, skills, and location. Employees may be eligible for bonuses:

• Corporate positions: quarterly or annual bonuses based on performance.
• Onsite positions: weekly, monthly, or quarterly bonuses.

Benefits for Part-time Team Members

• 401(k) with company match (eligibility required)
• Employee Assistance Program
• Paid sick time

*Benefits may vary for union and prevailing wage roles due to collective bargaining agreements or local regulations.

Greystar considers qualified applicants with arrest and conviction records for employment.