Community Assistant- Union Chapel Hill (Student Living)

Greystar Worldwide, LLC; Chapel Hill (NC); On-site; USD 30,000 - 40,000; Part time

Job summary

A leading global real estate company seeks a leasing support associate in Chapel Hill. This role involves working alongside the leasing team to achieve occupancy goals through various administrative and customer service tasks. Ideal candidates will have strong organizational and communication skills.

Benefits

401(k) with company match

Employee Assistance Program

Paid sick time

Qualifications

• Experience with customer service tasks in real estate or leasing.
• Strong organizational and communication skills are required.

Responsibilities

• Assist leasing team with administrative tasks in the office.
• Conduct property tours and respond to inquiries.

Skills

Customer Service

Communication

Organization

Sales Skills

Job description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets worldwide, with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally, and has a robust institutional investment management platform with nearly $78 billion of assets under management, including over $35 billion of development assets. Founded by Bob Faith in 1993, Greystar aims to provide world-class service in the rental residential real estate sector. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role involves working with and supporting the leasing team to achieve occupancy and retention goals through administrative, marketing, and customer service tasks at the community.

JOB DESCRIPTION

1. Perform administrative tasks in the leasing office, including copying documents, filing resident files, preparing notices, handling calls, and organizing rent payments and collateral materials.
2. Assist with sales and leasing activities such as conducting virtual tours, responding to online inquiries, greeting and qualifying prospects, conducting property tours, and showing apartments.
3. Support lease preparation by generating lease paperwork and organizing resident files.
4. Assist with move-in and move-out processes, including working on these dates as mandatory work days. Any time off during these periods must be approved in advance.
5. Answer calls and set appointments for property tours.
6. Conduct on-campus marketing outreach to increase community awareness and attract qualified traffic.
7. Coordinate resident events and programs to enhance satisfaction, including parties, birthday cards, and unit visits.
8. Schedule and conduct resident visits, distribute notices, flyers, newsletters, surveys, and late notices.
9. Serve as an after-hours liaison for residents, responding to emergencies within the required timeframe. One on-call shift per week is expected.
10. Respond promptly and courteously to resident concerns, taking action or documenting requests as needed.

Physical Demands:

• Stand, walk, sit for extended periods, and perform physical activities like bending, climbing, reaching, and carrying objects.
• Work indoors and outdoors in all weather conditions.
• Push, pull, lift, and maneuver weights up to 25 pounds independently and 50 pounds with assistance.
• Travel may be required to assist other properties or attend training or meetings.
• Work a flexible schedule, including evenings, weekends, and holidays.

Additional Compensation

Factors influencing pay include experience, skills, and location. The role may be eligible for bonuses based on individual and company performance, with variations for corporate and onsite positions.

Benefits for Part-time Team Members*

• 401(k) with company match (eligibility required)
• Employee Assistance Program
• Paid sick time

*Benefits may vary for union and prevailing wage roles due to collective bargaining agreements or local laws.

Greystar considers qualified applicants with arrest and conviction records for employment.