Community Assistant - The Legacy at State College

Landmark Properties Management, LLC; State College (Centre County); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Landmark Properties Management, LLC seeks a Community Assistant to deliver excellent service to residents, help maximize occupancy, and assist with community events and daily operations.

You will promote positive resident relations, manage communications, and support on-site teams with tours, move-ins, and routine tasks while upholding Fair Housing practices.

Qualifications

• Must have strong organization and reliability.
• Proficient in Microsoft Office; Entrata experience preferred.
• Able to manage time effectively and work independently.

Responsabilités

• Assist in resident events and communications to support occupancy goals.
• Handle daily operations, openings/closings, and inspections as needed.
• Respond to inquiries, log activity, and maintain resident records.
• Enforce housing policies and participate in Turn-related activities (move-in/out).
• Join required meetings and support on-call rotations and after-hours work.

Connaissances

Organization

Reliability

Time management

Microsoft Office

Entrata experience

Formation

High school diploma or equivalent

Pursuing bachelor’s degree preferred

Outils

Microsoft Office Suite

Entrata

Description du poste

Job DescriptionCommunity AssistantThe Community Assistant is at the forefront of the community and responsible for delivering exceptional customer service to current residents to help maximize occupancy year over year. This role will assist in planning and participating in the execution of resident community events, maintain positive resident relations within the community and assist with daily operations within the community. You must be able to communicate and manage your time effectively.Reports to: Community ManagerDirect Reports: NoneDuties/Responsibilities: The duties listed below are an outline of the Community Assistant’s duties/responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed.Resident ExperienceUnderstand the Housing Contract and all related addendums and be able to assist residents and guarantors with issues related to their tenancy.Assist in promoting the community resident events via social media platforms.Assist with email and text communications to current residents.Maintain a positive community environment and encourage participation in Residence Life activities.Assist in resolving resident concerns/conflict and escalate to the appropriate manager as needed.Property OperationsPerform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.Attend and contribute to Landmark Lineup and required staff meetings.Respond to internet and telephone inquiries in a timely and professional manner.Enter Maintenance Requests, as needed.Keep detailed activity logs in prospect and resident accounts.Log resident packages and send notifications as needed.Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.Adhere and comply with corporate procedures and government laws on Fair Housing.Participate in all Turn-related activities including:Move-in & Move-out daysUnit inspections & Trash-outsUnit make-readies including but not limited to cleaning, painting, & furniture placementAdditional tasks as assigned by Community ManagerEducation & ExperienceHigh school diploma or equivalent required.Pursuing a bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.Preferred Knowledge, Skills, & AbilitiesMust possess strong organization skills.Must be reliable and have self-discipline.Proficient in Microsoft Office Suite or related software.Entrata experience preferred.Must be available to work an average of 15-20 hours per week including:Morning, evening, & weekend hours (possibly outside of normal operating hours)University closings (Spring/Fall/Winter Breaks, Summer months)Turn period (Extended hours will be required as necessary.)Must participate in the on-call rotation schedule and perform after-hours lockouts as needed.Work EnvironmentThe work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.Travel: No travel required.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.#LI-NH1Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.