Community Ambassador - College Inn

Landmark Properties, Inc.; Raleigh (NC); On-site; USD 22,000 - 28,000; Full time

Job summary

Landmark Properties, Inc. seeks a Community Ambassador in Raleigh to lead leasing, marketing, and resident experience efforts. You will guide prospects through the leasing process, conduct tours, and help maximize occupancy year over year while coordinating events and campaigns.

Responsibilities include promoting the community, handling inquiries, maintaining accurate logs, and ensuring policy compliance. A high school diploma is required, with a bachelor’s degree preferred, and availability for

Qualifications

• Strong organizational skills and reliability.
• Self-discipline and time-management abilities.
• Proficiency with MS Office or related software.
• Willingness to work evenings and weekends; summer/Turn periods.
• Bachelor’s degree in a related field is preferred.

Responsibilities

• Understand Housing Contracts and clearly communicate details to prospective residents, residents, and guarantors.
• Close sales by generating leads, completing guest cards, scheduling and conducting tours, and following up with leads.
• Promote the community via social media and participate in on- and off-campus marketing events.
• Assist with email/text campaigns in Entrata and TextUs; log activities and respond to inquiries promptly.
• Maintain a positive community environment and assist with resident concerns by escalating as needed.
• Perform daily opening/closing checklists, log maintenance requests, and log packages; enforce policies per the Housing Contract and Fair Housing laws.

Skills

Organization skills

Reliability

Self-discipline

MS Office

Evenings/weekends availability

Time management

Education

High school diploma or equivalent

Bachelor’s degree program in a relevant field (preferred)

Tools

Microsoft Office Suite

Job description

**Job Description**The Community Ambassador is at the forefront of the community and responsible for delivering exceptional service to prospective and current residents to help maximize occupancy year over year. This role will guide prospective residents through the leasing process, assist in planning and participate in marketing and community events, and meet sales goals as outlined by the Leasing & Marketing Manager and Community Manager. You must be able to communicate effectively, meet deadlines, and manage your time efficiently. **Reports to:** Community Manager**Direct Reports:** None **Duties/Responsibilities:** The duties listed below are an outline of the Community Ambassador’s responsibilities and should not be considered an all-inclusive list. As the needs of the community change, these duties may be modified as needed. **Leasing, Marketing, & Resident Experience*** Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.* Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including: + Generating new leads + Completing guest cards + Scheduling & conducting tours + Lead follow up* Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events.* Assist with email and text campaigns in Entrata and TextUs.* Represent the community and Landmark Properties in a professional manner.* Maintain a positive community environment and encourage participation in Residence Life activities.* Assist in resolving resident concerns/conflict by escalating to the appropriate manager. **Property Operations*** Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.* Attend and contribute to Landmark Lineup and required staff meetings.* Respond to internet and telephone inquiries in a timely and professional manner.* Enter Maintenance Requests, as needed.* Keep detailed activity logs in prospect and resident accounts.* Label & log packages and send resident notifications.* Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.* Adhere and comply with corporate procedures and government laws on Fair Housing.* Participate in all Turn-related activities including: + Move-in and Move-out days + Unit inspections + Trash-outs **Education & Experience*** High school diploma or equivalent required**.*** Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred. **Preferred Knowledge, Skills, & Abilities*** Must possess strong organization skills.* Must be reliable and have self-discipline.* Proficient in Microsoft Office Suite or related software.* Ability to work evening and weekend hours, including resident lockouts as needed.* Must be available to work during summer and Turn period. **Work Environment*** The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.* **Travel**: No travel required**.** **Physical Demands:*** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.* Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.