Community Assistant

Tailwind Group, Inc.; Gainesville (FL); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a forward-thinking company as a Community Assistant, where your dedication to customer service will shine. In this part-time role, you'll support residents and staff while embodying the organization's core values of entrepreneurial spirit, versatility, and integrity. Your responsibilities will include providing exceptional service, assisting with marketing initiatives, and ensuring smooth operations within a vibrant housing community designed for students. This position offers a unique opportunity to positively impact your community while developing valuable skills in a dynamic environment. If you're passionate about customer engagement and thrive in a collaborative setting, this role is perfect for you.

Qualifications

• Strong administrative, organization, and communication skills required.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Provide excellent customer service to residents and assist office staff.
• Participate in marketing efforts and community events.

Skills

Customer Service

Administrative Skills

Organization Skills

Communication Skills

Problem-Solving

Education

Currently enrolled at the university

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

Description

Tailwind Group capitalizes on real estate opportunities in acquisition, development, and management. Our team is uniquely qualified to provide full-scope expertise, ensuring lasting and sustainable environments. We are committed to creating and supporting a workplace culture that is versatile, innovative, and the best in our market. We strive for every team member to operate by our five core values—in doing so, they are affecting a positive change in their respective communities. Attracting and retaining the most talented and passionate individuals in our industry is an everyday objective at Tailwind Group. We would love for you to join our team!

The Position: The Community Assistant is primarily responsible for providing high-quality customer service and dedication to our current and future residents. A successful Community Assistant will provide excellent customer service to our residents and administrative support to the office staff, take pride in the property, and understand that this role is critical to the reputation of the property.

The Property: Quarters Gainesville is a unique housing community consisting of 251 units and 920 beds, designed with University of Florida students in mind.

This is a part-time position with variable hours, not to exceed 29.5. Nights or weekends may be required from time to time dependent on business needs.

The compensation range for this position is $13.00/hour plus bonus potential. This range is determined by current market data based on the position requirements and complexities. Final offers of employment will be based on multiple factors including candidate education, skills, experience, and location.

Responsibilities & Duties

• Model and cascade Tailwind Group’s five core values: Entrepreneurial, Versatile, Responsive, Innovative, and Integrity.
• Demonstrate excellent customer service during each encounter with residents, prospects, vendors, officials, and community members.
• Participate and assist with the execution of marketing efforts on campus and in the community, customer appreciation events, and other special events.
• Respond to leasing inquiries from prospects by making appointments, conducting tours, maintaining show units, and completing follow-ups with the potential resident.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Complete administrative and Front Desk tasks and duties.
• Ensure accurate file documentation and assist in the collection of required fees in accordance with company policy.
• Seek feedback from residents and communicate them with the team.
• Respond to after-hour emergency issues as needed.
• Perform other duties as directed by Property Manager.

Requirements

• Prefer for our Community Assistants to live onsite and be currently enrolled at the university.
• Demonstrated ability to work in a growing, fast-paced environment managing multiple projects simultaneously.
• Possess strong administrative, organization, and communication skills.
• Demonstrate a high level of integrity and professionalism.
• Be a self-motivated individual and excel at working in a team environment.
• Ability to have a positive and innovative approach to problem-solving.
• Proficiency in all Microsoft Office programs: Excel, Word, PowerPoint, and Outlook.

This position is not eligible for Visa sponsorship at this time. Tailwind Group is an Equal Opportunity Employer.