Community Analyst

Democratic National Committee Services Corporation; United States; Remote; USD 84,000; Full time

Job summary

An established industry player is seeking a Community Analyst to provide frontline support for tech products in the political arena. This role involves troubleshooting technical issues, managing a team, and ensuring user satisfaction through effective training and documentation. You'll collaborate closely with various stakeholders, including state parties and campaigns, to enhance user experience and gather valuable feedback. If you're passionate about supporting the Democratic Party and eager to make a difference in the political landscape, this full-time position offers a competitive salary and a comprehensive benefits package.

Benefits

Generous paid time off

Health and dental insurance

Supplementary vision plans

401(k) employer match

Flexible spending account benefits

Qualifications

• Experience working on a political campaign or at a political tech organization.
• Experience in an externally-facing role, such as user or customer support.

Responsibilities

• Provide best-in-class user support and troubleshoot technical questions.
• Manage and mentor Community Analysts, developing team vision and skills.

Skills

Problem-solving

Organization & prioritization

User support

Relationship management

Curiosity

Adaptability

Tools

VoteBuilder

SQL

Job description

The Community Analysts are the frontline of support for DNC Tech data and tech products, offering strategic support to members of the Democratic data ecosystem including state parties, sister committees, and campaigns. In addition to external support, the Community Team provides valuable expertise and insights into the user experience to the rest of the DNC Tech Team, working closely with Product, Data, and Engineering teams.

Responsibilities:

• Best in class user support. Answer and troubleshoot technical questions from users (Presidential and down ballot campaigns, state parties, sister committees) about our tools, products and datasets, via a customer support queue in Zendesk. Participate in a Community on call rotation to support users and stakeholders outside of business hours, as needed, and more regularly in even years.
• Team vision & management. Manage and mentor our Community Analysts who work to support our users every day. Develop and execute on short and longer term vision for the Community Team and individual team member professional development.
• Training & skills development. Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products. Facilitate virtual (and occasional in-person) training on complex technical concepts and tools to a wide range of technical expertise.
• Ensure documentation and usability of products. Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary.
• State Party relationship management. Build collaborative relationships with state party data staff, including holding regular 1:1s, troubleshooting voter file issues, and responding to and advocating for state party needs.
• Intake and share user feedback and insights. Be a partner to our community of users, gathering feedback and identifying common problems that we can solve through automation or iteration. This team is responsible for facilitating a profound feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized.

Skills:

• Problem-solving: tenacity in troubleshooting complex data and technical issues.
• Organization & prioritization: self-sufficient task management, the ability to juggle competing priorities, and ability to adhere and contribute to team processes.
• User support: passion for training, documentation, and 1:1 user support, and the ability to tailor communication style to a variety of audiences and levels of technical expertise
• Relationship management: ability to build trusting relationships with key stakeholders and users
• Curiosity: An eagerness to learn and willingness to take initiative in learning and asking questions.
• Adaptability: Willingness to change course and priorities quickly within a rapidly changing ecosystem with urgent deadlines and high stakes.

Requirements:

• Experience working on a political campaign or at a state party or political tech organization, working with the voter file is a bonus!
• Experience in an externally-facing role (i.e. user, customer, or volunteer-facing roles)
• Experience using VoteBuilder, bonus for other types of organizing tools
• A basic understanding of SQL, or any other language efficient for analyzing large datasets
• A desire to change politics for the better, support the Democratic Party, and secure the future of our country

Salary: The starting salary for the Community Analyst position is $84,000 on an annualized basis, commensurate with experience and qualifications. This is a full-time, exempt position, that may require work on weekends. This position is in the bargaining unit represented by SEIU Local-500.

The Democratic National Committee (DNC), is committed to diversity among its staff, and recognizes that its continued success requires the highest commitment to obtaining and retaining a diverse staff that provides the best quality services to supporters and constituents. The DNC is an equal opportunity employer and it is our policy to recruit, hire, train, promote and administer any and all personnel actions without regard to sex, race, age, color, creed, national origin, religion, economic status, sexual orientation, veteran status, gender identity or expression, ethnic identity or physical disability, or any other legally protected basis. The DNC will not tolerate any unlawful discrimination and any such conduct is strictly prohibited.

Benefits:

The DNC offers a generous benefit package, including:

Generous paid time off, including federal holidays and open leave

Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee

Supplementary vision plans available to employees for purchase

Up to a 5% employer match DNC 401(k) plan

Pre-tax flexible spending account benefits available to employees and dependents