Community Administrator

Sunset Woods Senior Living; New Berlin (WI); On-site; USD 85,000 - 120,000; Full time

Job summary

Sunset Woods Senior Living, under The Pennant Group, Inc., seeks a Community Administrator to lead our senior living community, delivering exceptional resident experiences while ensuring regulatory compliance and financial health.

You will oversee daily operations, support department leaders, and drive improvements in quality of care, engagement, and safety across the campus.

Qualifications

• Active Assisted Living/Community Administrator license strongly preferred.
• Bachelor’s degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or related field preferred.
• 3–5 years leadership experience in senior living, healthcare, or related service industry.
• Experience in operations, budgets, staffing, compliance, and resident satisfaction.

Responsibilities

• Oversee daily community operations and resident care to ensure high quality service.
• Develop and support department leaders to meet operational, clinical, and financial goals.
• Foster teamwork, accountability, engagement, and service excellence.
• Lead survey, licensing, and audit readiness while ensuring safety and compliance.
• Monitor occupancy, labor, revenue, and expenses; support community growth.
• Recruit, coach, and develop high-performing teams with ongoing training.

Skills

Leadership experience

Budgets

Regulatory compliance

Resident satisfaction

Communication

Team development

Microsoft Office

Education

Bachelors in Healthcare Administration / Business Administration / Gerontology / Nursing

Assisted Living/Community Administrator License

Tools

Microsoft Office

Senior living management systems

Job description

Lead with Purpose. Serve with Heart. Make a Difference Every Day.

Are you a passionate leader who thrives on building strong teams, delivering exceptional resident experiences, and driving operational excellence? Sunset Woods Assisted Living are seeking an experienced Community Administrator to lead our senior living communities and create an environment where residents, families, and employees feel valued, supported, and empowered.

In this role, you will oversee the daily operations of the community, champion a resident-centered culture, ensure regulatory compliance, support financial success, and inspire a team committed to providing outstanding care and service.

What You’ll Do:

Lead Community Operations

• Oversee day-to-day community operations to ensure exceptional resident care and service.
• Develop and support department leaders in achieving operational, clinical, and financial goals.
• Foster a positive culture of teamwork, accountability, engagement, and service excellence.
• Serve as the primary point of leadership for residents, families, employees, vendors, and regulatory agencies.
• Ensure the community remains safe, welcoming, and well-maintained.

Support Resident Satisfaction & Quality Care

• Promote a resident-focused environment that values dignity, independence, choice, and quality of life.
• Collaborate with clinical and support teams to ensure resident needs are met.
• Address resident and family concerns promptly and professionally.
• Drive continuous improvements based on resident feedback and quality outcomes.

Ensure Compliance & Risk Management

• Maintain compliance with all applicable federal, state, and local regulations.
• Lead survey, licensing, and audit readiness efforts.
• Oversee safety, emergency preparedness, quality assurance, and risk management initiatives.
• Ensure timely investigation and resolution of incidents and concerns.

Drive Financial & Operational Success

• Monitor occupancy, census, labor, revenue, and expenses.
• Partner with sales and marketing teams to support community growth.
• Identify operational efficiencies while maintaining exceptional resident experiences.
• Utilize financial data and metrics to guide strategic decision-making.

Build and Develop High-Performing Teams

• Recruit, hire, coach, and retain talented team members.
• Provide leadership, accountability, and professional development for department leaders.
• Support employee engagement, recognition, and retention efforts.
• Ensure compliance with training, certification, and continuing education requirements.

What We’re Looking For:

Preferred Qualifications

• Active Assisted Living/Community Administrator License strongly preferred.
• Bachelor’s degree in Healthcare Administration, Business Administration, Gerontology, Nursing, or a related field preferred.
• Minimum of 3-5 years of leadership experience in senior living, assisted living, memory care, skilled nursing, healthcare, hospitality, or a related service industry.
• Demonstrated success managing operations, budgets, staffing, compliance, and resident satisfaction.

Preferred Certifications

Candidates with the following active CBRF certifications are strongly preferred:

• Standard Precautions
• Fire Safety
• First Aid & Choking
• Medication Administration

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Knowledge of senior living regulations and compliance requirements.
• Financial management and budgeting experience.
• Excellent communication, customer service, and conflict resolution skills.
• Strong organizational, problem-solving, and decision-making abilities.
• Proficiency with Microsoft Office and senior living management systems.

Why Join Us?

At our communities, you’ll have the opportunity to make a meaningful impact on the lives of residents, families, and employees every day. We are committed to fostering a culture of compassion, accountability, and excellence while providing the support and resources our leaders need to succeed.

Join us in creating a community where residents feel at home and employees feel valued.

Equal Opportunity Employer: We evaluate qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.