Community Account Representative

WORKING NURSES HEALTHCARE; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Job summary

WORKING NURSES HEALTHCARE in Town of Florida, NY is seeking a Community Account Representative responsible for building strong relationships with referral partners, community organizations, and prospective residents and families to drive occupancy and awareness of the Assisted Living facility.

The role emphasizes outreach and account management, with occasional support for home health aide responsibilities to ensure compassionate, hands-on care for residents when needed.

Qualifications

• High School Diploma or equivalent; Associate degree or higher preferred.
• Healthcare sales, senior living, or community outreach experience preferred.
• Strong interpersonal, communication, and presentation skills.
• Comfortable with public speaking, networking, and relationship-building.
• Valid driver’s license and reliable transportation for outreach activities.

Responsibilities

• Develop and maintain relationships with referral sources including hospitals, physician offices, senior centers, case managers, and community organizations.
• Conduct community outreach, attend health fairs, networking events, and other activities to represent the facility.
• Generate leads, track referrals, and follow up with prospects and families to increase move-ins.
• Conduct tours of the community, providing a warm and professional experience that showcases the benefits of living at the facility.
• Collaborate with the leadership team to meet occupancy goals and implement marketing strategies.
• Maintain a positive reputation for the facility in the surrounding community.
• Open office daily
• Visit all new residents. Hospital returns and those showing decline
• EOD report/log to WNHC Leadership/Facility Leadership with all daily updates
• Provide support to CG
• Assist with service agreements (to include method of payment)
• Enter all new intake referral into EMR system
• Coordinate all scheduling shifts and implement
• Assist with medication reminder when needed
• Educate families, staff, and care team members on Private /Medicare home health services

Skills

Healthcare sales

Community outreach

Relationship-building

Public speaking

Education

High School Diploma or equivalent

Associate degree or higher preferred

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Position Summary

The Community Account Representative is responsible for building strong relationships with referral partners, community organizations, and prospective residents/families to drive occupancy and awareness of our Assisted Living facility. While the primary focus of this role is outreach and account management, the position also provides occasional support with home health aide responsibilities to ensure residents receive compassionate, hands-on care when needed.

Key Responsibilities

Sales & Outreach (Primary)

• Develop and maintain relationships with referral sources including hospitals, physician offices, senior centers, case managers, and community organizations.
• Conduct community outreach, attend health fairs, networking events, and other activities to represent the facility.
• Generate leads, track referrals, and follow up with prospects and families to increase move-ins.
• Conduct tours of the community, providing a warm and professional experience that showcases the benefits of living at the facility.
• Collaborate with the leadership team to meet occupancy goals and implement marketing strategies.
• Maintain a positive reputation for the facility in the surrounding community.
• Open office daily
• Visit all new residents. Hospital returns and those showing decline
• EOD report/log to WNHC Leadership/Facility Leadership with all daily updates
• Provide support to CG
• Assist with service agreements (to include method of payment)
• Enter all new intake referral into EMR system
• Coordinate all scheduling shifts and implement
• Assist with medication reminder when needed
• Educate families, staff, and care team members on Private /Medicare home health services

Qualifications

• High School Diploma or equivalent; Associate degree or higher preferred.
• Previous experience in healthcare sales, senior living, or community outreach strongly preferred.
• Strong interpersonal, communication, and presentation skills.
• Comfortable with public speaking, networking, and relationship-building.
• Compassionate and service-oriented with a genuine interest in senior care.
• Valid driver's license and reliable transportation for outreach activities.

Work Environment

• Majority of time spent on external outreach, networking, and relationship management.
• Flexibility with scheduling, including some evenings and weekends for events or family tours.

Physical Requirements

• Ability to lift up to 25 lbs.
• Occasional standing, walking, and assisting residents with mobility.