Community Account Representative

Comcast (CC) of Willow Grove; Plymouth Charter Township (MI); On-site; USD 52,000 - 78,000; Full time

Job summary

Comcast Corporation is seeking an on-site Community Sales professional to promote XFINITY products (video, internet, voice, XFINITY Home, and XFINITY Mobile) within assigned Communities. Build relationships with property management, drive subscriber growth, and coordinate with internal teams for seamless service delivery.

The role requires 2-5 years of relevant experience, a Bachelor's degree, and willingness to work nights and weekends as needed.

Qualifications

• Bachelor's degree required.
• 2-5 years of relevant work experience.
• Strong communication and interpersonal skills.

Responsibilities

• Demonstrates advanced knowledge of Comcast products to promote offerings in assigned Communities.
• Displays thorough knowledge of features, pricing, and campaigns for Comcast services.
• Facilitates growth and retention of XFINITY products at the Community level through on-site visits and partnerships.
• Proactively follows up with customers and property staff on sales, product, or support issues.
• Acts as a single point of contact to resolve product and customer care issues across teams.
• Develops strong relationships with property management and leasing staff to drive subscriber growth.

Skills

Critical Thinking

Problem Solving

Customer Experience

Relationship Building

Sales

Sales Process

Education

Bachelor's Degree

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for facilitating the penetration growth in assigned Communities by promoting Comcast products including video, high-speed Internet, voice, XFINITY Home and XFINITY Mobile. Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services. Provide ongoing sales support to assigned Communities. Utilizes advanced knowledge of Comcast's products and services as well as sales process experience to maximize sales. Identifies and pitches new opportunities such as Property Management Software (PMS) Integration and Advanced Products. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Demonstrates advanced knowledge of Comcast products, through promoting offerings to assigned Communities.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed Internet, voice, XFINITY Home and XFINITY Mobile.
• Facilitates the penetration growth, awareness, retention and interest in XFINITY products at the Community level by leveraging available programs (e.g., On-site visits with property management staff, property management Incentives, partnership with channel resources and distribution of marketing collateral).
• Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues.
• Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
• Develops strong working relationships with property management and leasing staff of Communities and leverages their support through onsite programs and events.
• Calls on and visits all new build Communities on a regular and consistent basis prior to and following occupancy; managers and attends frequent on-site events to generate subscriber growth.
• For new build and win back Communities ensures that Comcast services are available prior to occupancy dates.
• Identifies and pitches new opportunities to property management staff of assigned Communities.
• Pitch advanced products to set up leads / meetings for Xfinity Account Executive.
• Partner with Comcast Business to support current accounts and pitch incremental opportunities to own the eco-system of the Community.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance.
• Must be able to work nights and weekends, variable schedule(s)as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

• Critical Thinking
• Problem Solving
• Customer Experience (CX)
• Relationship Building
• Sales
• Sales Process

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

At Comcast , you have the power to connect the world. Your career options are endless as you grow in your career. Explore your future with access to a variety of teams, locations, and resources in an expanding network. You can also explore additional opportunities at our company, NBCUniversal.