Communicator III

NENA; West Palm Beach (FL); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

NENA seeks a qualified Emergency Dispatcher in Palm Beach County, FL. You will receive emergency calls, dispatch units, and provide essential BLS instructions, including CPR, to callers.

You will use CAD for geographic research and recordkeeping to ensure rapid, accurate response. Prerequisites include a high school diploma, 1 year of dispatch experience, and Florida DOH certification as 911 Public Safety Telecommunicator; within 3 months, obtain EMD, CPR, FSC, TTY, and Palm Beach County Fire

Formación

• Graduation from high school or equivalent.
• Minimum 1 year of experience in emergency dispatching.
• Valid State of Florida DOH Certification as 911 Public Safety Telecommunicator.

Responsabilidades

• Receive emergency calls and dispatch appropriate emergency units to the scene.
• Provide Basic Life Support (BLS) instructions including CPR to callers.
• Use Computer-Aided Dispatch (CAD) for geographic research and recordkeeping.

Conocimientos

High school graduate

Emergency dispatching experience

Customer service experience

Bi/trilingual English/Spanish/Creole

Educación

High school diploma or equivalent

Associate’s Degree in EMS/Fire Science/Communications or related field

Herramientas

CAD system

TTY/Text Telephone

EMD/CPR certifications knowledge

Descripción del empleo

Performs specialized shift work receiving emergency calls from the public and dispatching the appropriate emergency vehicle and/or personnel to the scene of the emergency. Responsible for accurate, rapid, and effective receipt and transmission of primarily emergency information over a complex and varied communications system. Provides Basic Life Support (BLS) instructions, including Cardiopulmonary Resuscitation (CPR), to the emergency callers. Uses Computer-Aided Dispatch (CAD) system for geographic research and recordkeeping purposes.

CLOSES NOV 2 2026

QUALIFICATIONS: This position requires qualified applicants to possess the following:

Graduation from high school or an equivalent recognized certification; minimum of one (1) year of experience in emergency dispatching AND valid State of Florida Department of Health (DOH) Certification as a 911 Public Safety Telecommunicator.

NECESSARY SPECIAL REQUIREMENT: The selected candidate for this position MUST obtain the following certifications within three (3) months of hire:

Emergency Medical Dispatch (EMD)

CPR

Fire Service Communications (FSC)

Teletypewriter (TTY) Text Telephone And

Successful completion of the Palm Beach County Fire Rescue Communicator III Training Program

PREFERRED QUALIFICATIONS: Preferred qualifications include:

Experience with customer service (handling customer problems/concerns),

Experience using CAD,

Associate’s Degree in Emergency Medical Services, Fire Science, Communications, or related field,

Current EMD/CPR certifications, and

Bi/trilingual (English/Spanish/Creole).