Communications Technician

City of Fort Scott; Fort Scott (KS); On-site; USD 40,000 - 65,000; Full time

Job summary

The City of Fort Scott seeks a Communications Technician to support public safety communications. Under supervision, you will receive 911 calls, broadcast orders to units, and coordinate responses for police, fire, and EMS, ensuring timely and accurate information is relayed to responders.

Responsibilities include recording communications, assisting with weather alerts, and maintaining liaison with hospital staff and EMS personnel.

Qualifications

• Ability to read and interpret safety rules and manuals.
• Ability to write routine reports and correspondence.
• Ability to hear and speak effectively on the telephone and before groups.

Responsibilities

• Answer 911 phone calls in a timely and accurate manner and follow up on disconnects.
• Communicate instructions to units via radio, computer, telephone or in person.
• Provide pre-arrival emergency instruction and information.
• Record calls and complaints; coordinate emergency requests with appropriate personnel.

Job description

Communications Technician

Under the general supervision of the Communication Supervisor, the Communications Technician receives complaints from public concerning law enforcement and fire emergencies and broadcasts orders to suitable units to investigate by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

• Answers all 911 phone calls in a timely and accurate manner. Follows up on all 911 disconnects.
• Communicates via radio, computer, telephone or in person instructions of accidents or emergency situations that require emergency personnel in a timely accurate manner.
• Provides pre-arrival emergency instruction and information.
• Records calls broadcast and complaints received.
• Runs identification and vehicle information checks through proper channels and reports information to proper staff. Retains hard copies as required or requested.
• Questions callers to determine location and seriousness of emergency and response needed. Keeps individuals on line when required until personnel arrives.
• Coordinates all police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.
• Relays information between hospital staff and emergency medical technicians at site or in ambulance.
• Maintains prescribe contact with emergency personnel to assure safety.
• Transmits and receives messages between divisions of own agency and other law enforcement agencies.
• Monitors silent alarm system to detect illegal entry into business establishments.
• Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.
• Tracks and issues severe weather conditions information to safety personnel and alerts general public when required.
• Performs additional duties and tasks as needed or required.

POSITION REQUIREMENTS

• Must be able to work 12 hour shifts. Shifts are 5:00 am - 5:00 pm or 5:00pm - 5:00 am. Shifts switch from days to nights quarterly.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to hear and speak effectively and clearly on the telephone and before groups of customers or employees of organization.
• Requires a valid driver's license.

ABOUT THE ORGANIZATION

Fort Scott is an exceptionally good place to work, raise a family and enjoy your friends.

Our Historic Downtown is nationally recognized for its remarkable buildings and character. It offers great opportunities for business and residential development at extremely affordable rates. It is on the National Register of Historic Places which provides both recognition as well as major tax credit incentives to encourage building rehabilitation.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.