Communications Specialist - Remote

Lensa; City of Albany (NY); Remote; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Communications Specialist, where you will play a key role in providing exceptional customer service. This position involves answering incoming calls, assisting consumers with inquiries, and ensuring a positive experience. With a focus on communication and interpersonal skills, you will thrive in a supportive environment that values your contributions. Enjoy a competitive compensation package, including comprehensive benefits, and the opportunity to grow in your career. If you are passionate about helping others and excel in a fast-paced setting, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401K Eligibility

Professional Development Programs

Qualifications

• 6 months of customer service or telemarketing experience required.
• Must be able to work independently and prioritize tasks.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries.
• Maintain a positive and professional attitude toward customers.
• Capture call information and summarize the nature of calls.

Skills

Customer Service

Communication Skills

Bilingual (English/Spanish)

Time Management

Interpersonal Skills

Education

High School Diploma

Tools

Excel

PowerPoint

Word

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Pearl Interactive Network, is seeking professionals. Apply via Lensa today!

Pearl Interactive Network is recruiting to hire Communication Specialists.

The Communications Specialist is responsible for answering in-coming phone calls from consumers and providing knowledgeable responses to inquiries in a courteous and professional manner. The Communications Specialist is also responsible for assisting callers with filling out questionnaires and submitting the questionnaires electronically for processing.

Pearl offers a Competitive Compensation and Benefits package to include:

• Medical, Dental, Vision, and Life Insurance
• Paid time off, Paid holidays
• 401K eligibility
• Additional ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
  
  

Operating Hours

Technical Equipment, and Remote Office Requirements:

• Broadband internet connection with a minimum download speed of 25 Mbps and upload speed of 5 Mbps. No Satellite Connections. Test your network at speed.cloudflare.com to verify before you apply.
• Ethernet cable access. Wi-Fi-only connectivity is prohibited.
• Private and secure workspace within your home. Away from noise and distractions.
• Computer equipment, monitor, and headset provided.
  
  

Essential Duties And Responsibilities

• Answer in-coming phone calls from consumers.
• Respond promptly to customer inquiries.
• Capture call information and summarize nature of call.
• Retrieve and transcribe voicemails from consumers.
• Provide additional information from website and provide information to assist to consumers.
• Contribute to team effort by accomplishing related results as needed.
• Communicate and coordinate with colleagues as necessary.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Performs other related tasks as assigned.
  
  

Education And/or Work Experience Requirements

• High School diploma or equivalent required.
• Minimum 6 months customer service, secretarial, and/or telemarketing experience required or equivalent military experience.
• Bilingual in English and Spanish, preferred.
• Excellent communication and interpersonal skills.
• Marketing communication skills including writing and composition of marketing materials.
• Strong experience and working knowledge of Excel, Power Point and Word.
• Ability to prioritize tasks appropriately.
• Ability to work under tight deadlines.
• Must be able to work independently.
• Strong verbal and written communication skills.
• Must maintain skills through continued and on-going training through Learning Management System (LMS) or through client’s own training system.
  
  

Physical Requirements

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear. The employee is regularly required to sit for prolonged periods of time. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Drug Screening, And Skills Assessment Required

Pearl Interactive Network, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing, Public Relations, and Writing/Editing

• Industries

  IT Services and IT Consulting

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