Communications Specialist (Police/Fire Dispatcher) – Full time

Bedford NH; Bedford (NH); Sur place; USD 36 000 - 39 000; Plein temps

Résumé du poste

The Town of Bedford seeks a Communications Specialist (Dispatcher) for the Bedford Police Department. Full-time, non-exempt with union benefits. You will handle emergency calls, relay information to responders, and support first responders with accurate data and records.

Qualified candidates have a high school diploma or GED (associate degree preferred) and relevant dispatch experience. A thorough background check and security clearance are required.

Qualifications

• High school diploma or GED required.
• Associate degree in related field preferred.
• One year experience as Communications Specialist in an emergency center or equivalent experience.
• Knowledge of emergency communications techniques and systems is preferred.
• Must be able to obtain security clearance.

Responsabilités

• Provide clear, concise information to emergency responders via radio and data terminals.
• Receive walk-in and telephone complaints and dispatch appropriate responses.
• Monitor police radio frequencies and dispatch accordingly.
• Coordinate calls with police, fire, EMS, and other crews as needed.
• Prepare and maintain required records, reports, and files.

Connaissances

Emergency communications

Telephone communication

Public relations

Attention to detail

Stress management

Formation

High school diploma or GED

Associate degree preferred

Outils

Radio system

Department data terminals

Description du poste

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Communications Specialist (Police/Fire Dispatcher) – Full time

TOWN OF BEDFORD

NOTICE OF VACANCY – 9/24/2026 POSITION: BEDFORD POLICE DEPARTMENT

COMMUNICATIONS SPECIALIST (Dispatcher) – FULL TIME

SALARY: Up to $28.67 based on qualifications, min. $25.85 - Full-time (40hrs/week); Non-exempt; Union Competitive benefit package, Health Care, Vision discount, Sick time, Vacation time. State of NH Retirement System

TYPICAL DUTIES:

The Communications Specialist shall have the ability to maintain composure and work effectively and efficiently in stressful situations involving law enforcement, fire, and emergency medical operations; and be able to communicate efficiently both orally and in writing. Applicants must be able to work successfully with supervisors, other Town employees, and the public; and shall possess exceptional telephone and public relations skills. The Communications Specialist shall have a high attention to detail in obtaining information from the public and other sources that is then analyzed and provided to first responders. Responsibilities include, but are not limited to:

• Providing clear and concise critical information and data to emergency first responders (police, fire, emergency medical services) by voice using a law enforcement land mobile radio system and by data over department secure mobile data terminals.
• Receiving walk-in and telephone complaints then dispatch the appropriate response. Preparing, processing and maintaining various records, reports, and files as required.
• Monitoring neighboring police radio frequencies, and dispatch response to emergency situations.
• Calling police, fire, rescue, highway, water, utility, and repair crews as needed.
• Receiving and transmitting reports and complaints that come to the Dispatch Center from any source, as required.
• Type correspondence, reports, forms and cross-index then file the same; or enter information into the appropriate computer system.

MINIMUM QUALIFICATIONS:

High school graduate or GED certificate required; Associate degree in related field preferred, and one year experience as Communications Specialist in an emergency communications center; or any equivalent combination of education and experience which demonstrates possession of the required knowledge, skills and abilities. Knowledge in the techniques and practices of emergency communications, use of radio, telephone, computer, and office machine technology is preferred. Due to the sensitive nature of information accessed by this position from local, State and Federal sources, appointees to this position must complete an extensive background investigation(s) and be able to obtain and maintain Department security clearance.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as may be required.

Human Resources DepartmentBedford Town Offices