Communications Specialist | Joplin | Full-time Day Shift

Freeman Health System; Street (MD); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health, vision, dental insurance

Retirement with employer match

Wellness program with discounts to/ or

Milestone payments with longevity of},

Job summary

Freeman Health System in Joplin, MO is seeking a dedicated hospital switchboard operator for a full-time day shift. You will manage external and internal calls, route them to the correct departments, and support physicians and staff with timely communication.

Responsibilities include monitoring hospital alarms, notifying appropriate staff, and ensuring smooth operations during emergencies. The role requires clear, professional communication and a patient-centered approach in a busy hospital

Qualifications

• Experience operating a hospital switchboard or similar communications role is a plus.

Responsibilities

• Operate the hospital switchboard, answer external/internal calls, and route as requested.
• Notify physicians and hospital staff and document actions taken.
• Support emergency notifications during weather alerts and other incidents.

Job description

Our Mission To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.

About us - Telecom As sometimes being the first interaction patients have with Freeman Health System, we assist patients and families in what they need and ensure seamless communication 24/7. We provide physicians and staff support by maintaining on-call physicians, connecting physicians, staff, departments with whom they need to speak with in a timely manner. Our job goes above answering phone calls and routing calls to the correct destination. In addition, we monitor MANY different alarms and ensure the proper team/person is notified. We call in teams such as the STEMI team and CVOR team. We love to help our patients and the rest of our Freeman family by always being a call away, rather it be a simple request to transfer a call, assist in finding a phone number, borrowing phone charge, calling codes and alarms, to just about anything, we are here for it all 24/7!

Schedule: Full-time (40 hours per week), Day shift Days off TBD

What You’ll Do

Primarily responsible for the operation of the hospital switchboard. This includes answering external and internal calls and routing them as needed or requested. It includes contacting physicians and hospital personnel. The position monitors many hospital alarms, follows procedures to notify appropriate staff as documented, and documents actions taken. Responsible for notifications during emergency situations such as weather alerts. Effective communication is needed to excel in this position.

Freeman Perks and Programs For eligible full-time and part-time employees Freeman offers a wide variety of career opportunities, a great work culture and generous benefits, most starting day one, including:

• Health, vision, dental insurance
• Retirement with employer match
• Wellness program with discounts to Health Insurance or Cash Bonus with Participation
• Milestone payments with longevity of employment
• Paid time off (PTO)
• Extended Sick pay
• Disability pay
• Learning Center designated only for Freeman Family members
• Payroll deduction at different locations such as The Daily Grind, Freeman Gift Shop, Cafeteria, etc.

Location: Joplin, Missouri #LI-DNI

Locally owned and nationally recognized, Freeman Health System is a not-for-profit health system serving communities across Missouri, Arkansas, Oklahoma, and Kansas through a network of hospitals, physician clinics, outpatient locations, and specialty services. The system includes Freeman Hospital West, Freeman Hospital East, Freeman Neosho Hospital, and the Freeman Health System facilities in Bentonville, Springdale, Willow Creek, and Siloam Springs. Freeman Health System also operates Ozark Center – the region’s largest provider of behavioral health services, and offers comprehensive cancer, cardiology, neurology and neurosurgery, orthopedics, and women’s and children’s services. The system is supported by more than 7,000 employees and is the only Children’s Miracle Network Hospital in a 70-mile radius. For more information, visit Freeman Health System.