Communications Specialist - Evergreen

PHI Health, LLC; Tempe (AZ); On-site; USD 42,000 - 70,000; Full time

Job summary

PHI Health, LLC is seeking a Communications Specialist to join our operations. You will receive, coordinate, and relay requests for air medical transport, ensuring timely and accurate communication across teams.

The role requires meticulous documentation, strong customer service skills, and the ability to perform under pressure. Responsibilities include flight follow coordination, emergency action initiation when necessary, and maintaining professional relationships with customers and other

Qualifications

• High School Diploma or equivalent required.
• Prior fire, police, or EMS dispatch and medical terminology background preferred.
• Typing speed of at least 25 words per minute.
• Excellent customer service skills and ability to stay organized under pressure.

Responsibilities

• Receive, coordinate, and relay requests for air medical transport.
• Maintain quality documentation of Communications Center activities.
• Monitor flight follow and initiate emergency actions when needed.
• Maintain positive relationships with customers and other air medical providers.
• Calculate and provide price quotes for non-emergent transports and coordinate patient transfers.

Skills

Customer service

Stress management

25 wpm typing

Clear communication

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

Please Note: This is an Evergreen Job PostingThis position is part of an ongoing recruitment effort to build a pipeline of qualified candidates for future vacancies. While we may not have an immediate opening at this time, we encourage interested applicants to apply. By submitting your application, you will be considered for upcoming opportunities as they become available.Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.As a Communications Specialist, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.Who We Are:PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.Responsibilities Include:Receive, coordinate, and relay requests for air medical transport.Responsible for quality and accurate documentation of all Communications Center activities.Flight follow aircraft (computer aided and/or manual sectional charts) on missions and initiates emergency action plans in case of incident/accident.Maintains positive relationships with customers and other air medical transport providers.Calculates and provides price quotes for non-emergent air medical transports. Coordinates all aspects of patient transports, nationally and internationally.Effectively manages the transfer center to ensure that patient transfers are facilitated within a timely manner.Other duties that may be assigned.Schedule/Location:3 & 4The Successful Candidate Will Have:High School Diploma or equivalentPrior fire, police, or EMS dispatch and medical terminology background preferredPossess intermediate knowledge and proficiency with computer operating systems.Ability to type at least 25 words a minute.Excellent Customer Service skills.Ability to handle stressful situation involving multiple simultaneous critical events in an organized and professional manner is a must.EMT License preferredMust be able to pass pre-placement drug screening and background screenTraining Requirements:Successful Completion of Communication Specialist AcademyPHI New Hire Orientation ClassesPHI Destination ZeroSuccessful Completion of King County Emergency Medical Dispatcher Certification ProgramYearly recurrent training courses as required to include HIPAA and Code of ConductOur Core Competencies:Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization.Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.Service. We are dedicated to the service of our customers, our communities and each other.The PHI Health Advantage:For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.DISCLAIMERThe above Statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed, as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws