Client Service Outreach - Laboratory

GPH - North Platte NE Hospital Corp DBA Great Plains Health; United States; In loco; USD 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

Great Plains Health seeks a Client Service Outreach professional to coordinate offsite accounts and drive revenue through strong relationships. You will lead account strategies, meet with hospital staff, and provide pricing quotes to support outreach initiatives.

Join a dynamic team in a hospital setting, interfacing with LIS and EHR systems, coordinating couriers, and ensuring high-quality, cost-effective outreach services for our community.

Competenze

• Bachelor's degree from a NAACLS accredited program.
• ASCP certification preferred but can be obtained.

Mansioni

• Coordinates and/or generates new business revenue and establishes long-term relationships.
• Meets with hospital executives, physicians, nurses, and managers to lead account strategies.
• Provides pricing quotes and coordinates courier services for outreach activities.
• Trains client sites and interfaces LIS/EHR systems for outreach and reporting.

Conoscenze

Communication skills

Customer relationship management

Formazione

Baccalaureate degree

NAACLS accredited medical technology education program

Strumenti

LIS

EHR software

Descrizione del lavoro

Great people. Great careers. Join the team at Great Plains Health, where you can be a part of something, well, great.

Job Title: Client Service Outreach

Cost Center: Laboratory

Job Description: This role is responsible the coordination of the offsite accounts

Minimum Qualifications Education

A baccalaureate degree from a NAACLS accredited medical technology education program is required. Additional education and/or advanced degree preferred.

Credentials

ASCP certification is preferred but can be obtained through the following: MT Certification or eligible from ASCP (American Society of Pathologists), AMT (American Medical Technologists), or NCA (National Credentialing Agency. Certification received in the year 2004 or later must maintain a minimum of 36 contact hours of continuing education every three years.

Essential Functions

Coordinates and/or generates new business revenue, establishes long term business relationships, develops, and leads specific account strategies. Coordinates and/or generates new business revenue, establishes long term business relationships, develops, and leads specific account strategies. Identifies, qualifies, and creates new business relationships and enhances existing relationships between the department and various customer segments within the service area. Meets with a wide range of staff including hospital executives, physicians, nurses, practice managers, office managers, nursing homes and industry. Serves as liaison and a resource within the department for other institutions and providers. Provides pricing quotes, arranges, and oversees courier services, plans, works with the LIS Administrators on the implementation and upkeep of computer interfaces with Client systems, and provides training at client site(s), arranges supplies, etc. to support outreach activities. Troubleshoots specific issues/problems to ensure the timely and smooth transition, processing, courier transportation, billing and reporting to clients. Participates and represents the department in regional and system activities involving outreach services. Generates and submits department charges for billing purposes. Keeps abreast of regulatory issues, reimbursement issues, and service requirements. Interacts and works with customer service and logistics staff. Directs and supervises logistics to ensure that services are high quality and cost-effective. Oversees and manages courier training. Demonstrates safe and competent use of equipment and software to carry out duties. Includes; accurate entry of patient information and specimen information into software systems for the LIS and EHR. Performs testing ensuring that instrumentation is operating within established guidelines, including maintenance and troubleshooting as assigned. Performs phlebotomies and urine drug screens as requested, including special collections. Contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient and safe care. Actively participates in the improvement of Laboratory quality indicators and outcomes. Such activities may include participating in professional organizations or attending instrumentation training. Assists in writing and documenting new procedures and implementing new instrumentation. Reviews procedures as requested. Performs and maintains duties in a clinical laboratory setting. Perform other duties as required or assigned.

Join us. Join great. Join the dynamic team at Great Plains Health and be a part of something truly exceptional. At Great Plains Health, we embody a culture defined by authenticity, integrity, and a genuine commitment to listening to both our patients and each other. As a member of our team, you'll experience a supportive environment where collaboration is key, and every voice is valued. We work together seamlessly, leveraging our collective strengths to provide the highest quality care to our community. Passion drives us forward, propelling us to constantly strive for excellence in everything we do. If you're seeking a rewarding career in healthcare surrounded by like-minded individuals who share your dedication and enthusiasm, Great Plains Health is the place for you. Come join us and be part of a team that's making a real difference every day. We are rooted in passion. We pursue excellence, innovation and world-class quality every day. Here, you'll find a team that works together in the interest of unmatched patient care. You'll find positive attitudes, advanced technology and a collegial culture. You'll find an appreciation for the healthcare roles and a commitment to professional growth. Here, you’ll find purpose and connection in an independent hospital driven to inspire health and healing by putting our patients first—always.