Communications Specialist

The Assistance Fund (TAF); Orlando (FL); Hybrid; USD 58,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, vision insurance

Two medical plan options

Wellness Day

Volunteer Days

17 paid holidays

Year-end office closure

Job summary

The Assistance Fund (TAF) in Orlando, FL, seeks a Communications Specialist to develop and execute digital media content for the website, social channels, and publications. You will support stakeholder engagement, media monitoring, and communications measurement to increase brand awareness and clearly convey TAF’s mission and services.

This hybrid role reports to the Senior Manager of Marketing and Communications.

Qualifications

• Bachelor’s degree in communications, journalism, public relations, marketing, political science, health policy, or a related field required.
• Two to three years of communications, public relations, marketing, or related experience; healthcare/nonprofit preferred.
• Strong writing, editing, proofreading, and content development skills.
• Experience creating content for digital channels including social media, website content, newsletters, and publications.
• Strong organizational and project coordination skills; able to manage multiple priorities and deadlines.
• Ability to work independently and collaborate across departments.
• Attention to detail and commitment to high-quality work.
• Ability to analyze communications performance and use insights for future efforts.
• Strong interpersonal and professional communication with patients and stakeholders.
• Adaptable to changing priorities; follow through to completion.
• Proficiency with Microsoft Office and familiarity with digital communications, social media management, CMS, and collaboration platforms.

Responsibilities

• Develop engaging content for social media, newsletters, impact reports, and publications.
• Draft online content including short-form video to raise brand awareness.
• Measure and analyze communications vehicles to inform social media strategy.
• Support social media strategy and online community engagement aligned with brand voice.
• Gather interviews and video testimonials for storytelling across channels.
• Monitor healthcare media to inform communications strategy.
• Coordinate with external vendors on design and production of marketing materials.
• Track requests, timelines, deliverables, and deadlines across the department.
• Maintain talking points, presentations, photos, and b‑roll.
• Review website regularly for navigation, accuracy, and branding.
• Identify improvements and plan updates across channels.
• Support overall branding and organizational awareness.
• Assist in launches of disease programs, including press releases.
• Support development of executive presentations.
• Other responsibilities as assigned.

Skills

Writing

Editing

Content creation

Project coordination

Communication

Education

Bachelor's degree in communications or related field

Tools

Microsoft Office Suite

Adobe Creative Suite

Hootsuite

SharePoint

Constant Contact

Content Management System

Job description

About Us:

The Assistance Fund (TAF) is a national nonprofit organization dedicated to helping patients access the medications they need when cost is a barrier. Every day, we provide financial assistance to individuals facing serious and chronic health conditions, helping them access and remain on their prescribed treatment.

Our vision is simple but powerful: a future where no person goes without medication because of an inability to pay. Until then, we are committed to helping patients overcome financial barriers to treatment.

Our work requires precision, compliance, and compassion. Every team member at TAF plays a meaningful role in delivering financial assistance responsibly, efficiently, and with integrity.

Summary of Position:

The Communications Specialist supports the development and execution of The Assistance Fund’s (TAF’s) communications and marketing initiatives. Working closely with the Senior Manager of Marketing and Communications, this role creates and coordinates digital media content, including TAF’s website and social media, as well as publications, marketing collateral, press releases, and other communications channels. The Communications Specialist also supports stakeholder engagement, digital marketing, storytelling, media monitoring, and communications measurement to increase TAF’s brand awareness and effectively communicate its mission, services, and organizational values.

Work Model and Compensation:

This is an Orlando-based hybrid position requiring employees to work onsite at TAF’s Orlando office two days per week. The anticipated salary range for this position is $58,000 to $65,000 annually, with final compensation determined based on experience and qualifications. This position is also eligible for an annual bonus.

Reports To:

Senior Manager of Marketing and Communications

Responsibilities:

As Communications Specialist, key responsibilities include:

• Support the Senior Manager of Marketing and Communications to develop engaging content for social media platforms, newsletters, impact reports, and additional publications.
• Draft engaging online content, including short-form video, to increase TAF’s public brand awareness.
• Track, measure, and analyze TAF’s communications vehicles to inform TAF's social media strategy, future communications priorities, and quantify the Communications Department's work output.
• Support the development and execution of TAF’s social media strategy, engage with online communities in alignment with TAF’s brand voice, and serve as a primary point of contact for social media inquiries.
• Engage TAF’s patient, provider, and supporter communities through interviews and video testimonials for compelling story content for use across communication channels.
• Actively monitor media in the healthcare space to help inform TAF’s communications strategy.
• Coordinate with vendors as needed, including outside designers and videographers, on the design, content, and production of collateral marketing materials.
• Coordinate departmental communications projects by monitoring requests, timelines, deliverables, and deadlines.
• Maintain a bank of talking points, presentations, photos, and b-roll on key topics.
• Review and update website regularly to ensure that navigation is easy, information is presented clearly, outdated information is changed/removed, and TAF’s patient-centric branding is incorporated.
• Identify improvements, outline themes, and new content, and plan regular updates across all communications vehicles.
• Support and foster overall organizational awareness and branding.
• Assist in the launch of disease program openings, including drafting press releases and facilitating all communications related to launch.
• Support development of executive presentations for senior team members.
• Other responsibilities as assigned.

Qualifications:

• Bachelor’s degree in communications, journalism, public relations, marketing, political science, health policy, or a related field required.
• Two to three years of communications, public relations, marketing, or related experience; experience in a healthcare, nonprofit, or philanthropic environment preferred.
• Strong writing, editing, proofreading, and content development skills with an emphasis on clarity, accuracy, and consistency.
• Experience developing content for multiple communication channels, including digital media such as social media and website content, newsletters, and publications.
• Strong organizational and project coordination skills, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Ability to work independently, take initiative, and collaborate effectively across departments and with team members at all levels of the organization.
• Strong attention to detail and commitment to producing high-quality, accurate work.
• Ability to analyze communications performance and engagement data and use insights to inform future communications efforts.
• Strong interpersonal and communication skills, including sensitivity and professionalism when interacting with patients and other stakeholders.
• Ability to adapt to changing priorities, manage competing deadlines, and follow projects through to completion.
• Proficiency with Microsoft Office Suite and familiarity with digital communications, social media management, content management, and collaboration platforms.

Preferred Qualifications

• Experience developing and executing social media content and engagement strategies.
• Experience tracking and reporting communications metrics and campaign performance.
• Project management or communications project coordination experience.
• Familiarity with AP Style.
• Experience with Adobe Creative Suite, Hootsuite, SharePoint, Constant Contact, or similar platforms.
• Knowledge of the healthcare industry, nonprofit sector, or independent charitable patient assistance organizations.
• Experience supporting executive presentations, press releases, media communications, or organizational storytelling.
• Experience coordinating with external vendors such as designers, photographers, videographers, or marketing partners.

Benefits:

At TAF, we believe taking care of our people is essential to the work we do. We offer a comprehensive and competitive benefits package designed to support your health, well-being, work-life balance, and long-term financial security.

Financial and health benefits include a 401(k)-retirement plan with a 100% employer match on contributions up to 6% after 90 days of employment, as well as medical, dental, vision, and life insurance beginning the first of the month following 30 days of employment. TAF offers two medical plan options, including one that is fully covered for employees and their eligible dependents.

To support work-life balance and time away from work, TAF offers generous paid time off, one annual Wellness Day dedicated to self-care and well-being, three Volunteer Days each year to support causes meaningful to employees, and 17 paid holidays annually, which includes a one-week company-wide office closure at year-end to rest, recharge, and return refreshed.

Application Requirements:

A cover letter is required as part of the application process. Applications submitted without a cover letter will not be considered complete.

Reasonable Accommodation:

TAF is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations are available to applicants and employees with disabilities to support participation in the application process and performance of the essential functions of the position.

Applicants who require a reasonable accommodation during the application or interview process may contact Human Resources for assistance.

Equal Employment Opportunity:

The Assistance Fund is an Equal Opportunity Employer. TAF provides equal employment opportunities to all applicants and employees and prohibits discrimination and harassment based on any characteristic protected by applicable federal, state, or local law.