Communications Specialist

PHI Air Medical; Lexington (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Sign-on bonus up to $7,500

Job summary

PHI Air Medical is seeking a Communications Specialist in Lexington, Kentucky, to support emergency medical service operations. The role involves effective communication, documentation of medical information, and collaboration with partners to enhance patient care.

Qualifications include a High School Diploma, customer service skills, and computer literacy. Benefits include a sign-on bonus of up to $7,500.

Qualifications

• High School Diploma or equivalent.
• Preferred: EMS and/or air medical communications experience.
• Excellent customer service skills, ability to remain calm under pressure.

Responsibilities

• Provide specialized communication services for transport requests.
• Document accurate medical information for transport activities.
• Facilitate relationships with medical facilities and agencies.

Skills

Customer service skills

Communication

Computer literacy

Medical terminology knowledge

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

Communications Specialist - Lexington, Kentucky

We are looking for a Communications Specialist to support our emergency medical services operations. You will collaborate with experts to enhance communication initiatives and serve patients and partners efficiently.

Sign‑on Bonus

Up to $7,500.

Responsibilities

• Assimilate information to make quality decisions and perform specialized communication services (transport requests, triage, radio communications).
• Maintain effective communication with crew members and aircraft using a complex statewide, multi‑channeled radio system, and perform flight‑following procedures.
• Document accurate medical information for transport activities, ensuring legal compliance.
• Input flight and ground transport data into the network database in accordance with FAA Part 135 and PHI policies.
• Facilitate positive relationships with referring and receiving facilities and pre‑hospital agencies.
• Implement procedures for notifying administration or relevant agencies during incidents or emergencies.
• Attend departmental staff meetings and continuing education meetings.
• Receive incoming quote requests for long‑distance air medical transports, calculate price quotes, and educate callers.
• Initiate the front‑end billing process for quoted patient accounts and assist with follow‑up.
• Make outbound follow‑up calls regarding quote status and identify opportunities to fill backhaul flight legs.
• Perform other duties as required.

Schedule and Location

• 3‑ or 4‑day schedule.
• Phoenix, AZ

Qualifications

• High School Diploma or equivalent.
• Preferred: EMS and/or air medical communications experience; public relations, customer service, marketing or sales; healthcare billing and insurance.
• Medical terminology knowledge preferred.
• Computer literacy and proficiency in Word and Excel; ability to learn custom software.
• Excellent customer service skills; ability to remain calm under pressure and make clear, logical decisions.
• Must pass pre‑placement drug screening and background check.
• Position designated Safety Sensitive under the Arizona Medical Marijuana Act.

Training Requirements

• Successful completion of Communications Specialist Academy.
• PHI New‑Hire Orientation.
• PHI Destination Zero.
• Successful completion of King County Emergency Medical Dispatcher Certification Program.
• Yearly recurrent training courses (HIPAA, Code of Conduct).

Core Competencies

• Safe – Commitment to Destination Zero.
• Efficient – Focus on outcomes and resource use.
• Quality – Commitment to excellent performance.
• Service – Dedication to customers, communities, and teammates.

Benefits

Sign‑on bonus up to $7,500.

Equal Employment Opportunity Statement

PHI, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.