Communications Specialist

Cityview Helicopter Tours; Detroit (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Mercy Flight Central, a nonprofit air medical provider, seeks a Communications Specialist to serve as the first point of contact for transports and general calls. The role requires accurate flight notifications and adherence to policy and procedures in flight operations.

The successful candidate will have at least one year of public safety communications experience and current EMT/EMD/NAACS certifications preferred, with strong data entry and multitasking skills.

Qualifications

• Minimum one year public safety communications experience (preferred).
• Strong ability to transmit clear messages via telephone, PA and radio.
• Capable of multitasking and handling computer-based duties.
• Knowledge of policy and procedures related to communications and flight operations.

Responsibilities

• Report to work rested and on time.
• Attend shift briefings.
• Maintain currency with company training programs.
• Accurate and timely completion of assigned duties.
• Accurate flight notifications and related documentation.
• Participation in Quality Management program and meetings.
• Adhere to company policies and procedures.

Skills

Public safety comms

Clear radio/phone comms

Multitasking

Data entry

EMT/EMD/NAACS preferred

Job description

The Communications Specialist acts as the first point of contact for customers requesting transports and for general business calls. They are expected to perform their duties pursuant to the standards as set forth by company management.

Summary of essential job functions:

• Employees must report to work well rested and on time
• Employees must have a minimum of eight (8) hours rest prior to the start of any scheduled shift
• Outside employment is not discouraged, however employees may not work at another place of employment within the eight hour pre-shift period
• Participate in shift briefings
• Maintain proficiency and currency in accordance with company training programs
• Accurate and timely completion of assigned “Shift Duties and Responsibilities”
• Participation in company Quality Management program
• 100% attendance at company / department meetings
• Adherence to company policies and procedures
• Accurate and timely completion of instructions from management
• Perform general housekeeping duties to insure cleanliness and functionality of work area
• Maintain excellent working knowledge of all policy and procedures relating to communications and flight / mission operations
• Accurate and timely flight following
• Prompt completion of appropriate flight notifications and flight related documentation
• Employee must be capable of working in an environment with minimal to moderate physical and psychological stressors
• Employee must be able to transmit clear and concise messages over telephone, public address, and radio systems
• Minimum one (1) year public safety communications experience (preferred).
• Minimum one (1) year certification as EMT, EMD, or NAACS
• Maintain proficiency and currency according to the standards of:
  • NYS EMT, EMD, or NAACS
  • American Heart Association or American Red Cross “professional rescuer” (or equivalent) CPR certification
  • National Incident Management System (NIMS)ICS-100,ICS-200, andICS-700
  • FAR 135 Communications Specialist Training (as provided by aviation vendor)
• Possess basic computer competency and keyboarding skills
• Be proficient with basic data entry
• Be able to “multitask” (simultaneous telephone / keyboarding / voice transmission skills)

Abilities Required:

• Must be able to sit for extended periods of time
• Employee must be able to endure long periods using a computer, including extended periods viewing a computer screen and frequent typing

Company information:

Mercy Flight Central is a non-profit Air Medical Company serving the rural and suburban population of New York for more than 20 years. We operate BK-117 aircraft out of our Rochester and Syracuse area locations. Through a comprehensive and aggressive continuing education program, we are able to maintain high standards within the Air Medical transport industry.

MFC is currently utilizing a HAL S3201 Advanced Tetherless Patient Simulator to enhance our simulation based education. Our education program prepares the air medical provider to use and understand our state of the art equipment; to include Terason portable ultrasound, Zoll X series cardiac monitor, and Hamilton T1 ventilator