COMMUNICATIONS SHIFT SUPERVISOR

Pickens County, South Carolina; South Carolina; On-site; USD 50,000 - 70,000; Full time

Job summary

Pickens County, South Carolina is seeking a skilled Communications Supervisor to oversee staff within E-911. The role includes managing emergency communications, operating CAD systems, and ensuring compliance with policies.

The ideal candidate should demonstrate strong multitasking abilities and possess excellent communication skills, alongside a dedication to public safety. Special certifications and several years of experience in a related field are necessary.

Qualifications

• 4-5 years of related work experience required.
• Special certifications include Basic Telecommunicator and Emergency Medical Dispatch certifications.
• Must possess a valid state driver's license.

Responsibilities

• Supervises communication staff and evaluates performance.
• Performs dispatch duties for law enforcement and emergency services.
• Records and maintains accurate communications logs.

Skills

Multitasking abilities

Excellent communication skills

Record-keeping

Education

High school diploma or GED equivalent

Tools

CAD systems

Job description

This purpose of this class is to supervise the Communications staff within E-911; receive in-coming emergency and non-emergency communications and coordinating responses to calls for service; involves operating CAD systems, monitoring communications, and ensuring accurate record-keeping. Demonstrates strong multitasking abilities, excellent communication skills, and a commitment to public safety.

ESSENTIAL TASKS

The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary

• Supervises subordinate communication employees; supervisory duties include instructing, planning and assigning work, reviewing the work of subordinates for completeness, accuracy, and compliance with policies and standards, coordinating activities, acting on employee problems, offers advice and assistance as needed; assisting with the selection of new employees, evaluating employee performance and recommending promotions, salary increases, discipline, transfers, and/or discharge.
• Performs dispatch duties including receiving and dispatching emergency and non-emergency calls for law enforcement, fire, EMS, rescue and haz-mat response; receiving and dispatching emergency and non-emergency calls for various government agencies, utility companies, and other service agencies; monitoring radio communications; monitoring nuclear plant computer/alarm system; providing directions and other information to officers in the field; calling wrecker companies, etc.
• Provides routine assistance and information to callers, such as taking messages, providing directions, routing calls, etc. Initiates calls to persons at the request of officers.
• Receives, reviews, and responds to inquiries, complaints, and requests for assistance in areas of responsibility.
• Records and maintains records of all radio traffic from the Sheriff’s Department, Detectives, EMS, and Fire units into the CAD system.
• Validates and corrects NCIC entries; enters missing persons, stolen vehicles and other stolen items into NCIC at the request of Deputies or Detectives. Coordinates NCIC information exchange with SLED. Monitors messaging from NCIC terminal. Responds and relays all Hit notifications received from other agencies on NCIC terminal.
• Completes DMV inquiries for Deputies and Detectives.
• Researches criminal history for Deputies and Detectives and 911 recordings for judicial proceedings, internal affairs, etc.
• Provides court testimony as necessary.
• Prepares and submits various reports as required by the department and County.
• Interacts with support and service personnel and other agency heads when problems or a coordinated effort is needed or when there are equipment problems.
• Performs any task that is needed to maintain all 911 systems to remain accessible for users.
• Remains on call 24 hours per day for emergency response and any problems that occur with the Communications Center.
• Performs general administrative/clerical work as required, including conducting meetings, preparing correspondence, entering and retrieving computer data, copying and filing documents, answering the telephone, etc.
• Attends training sessions, meetings, seminars, and attends conferences or workshops to enhance job knowledge and skills.
• Performs other related duties as required.

ESSENTIAL SAFETY FUNCTIONS

The responsibility of each employee to comply with established policies, procedures and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses. Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.

INVOLVEMENT WITH DATA, PEOPLE, AND THINGS

DATA INVOLVEMENT: Requires planning or directing others in the sequence of major activities and reporting on operations and activities which are very broad in scope.

PEOPLE INVOLVEMENT: Requires directing or commanding others by issuing orders and instructions.

INVOLVEMENT WITH THINGS: Requires leading, operating or repairing complex machinery or equipment that requires extended training and experience, such as emergency telecommunications equipment or the application of complex software or systems.

COGNITIVE REQUIREMENTS

REASONING REQUIREMENTS: Requires performing supervisory work involving policy and guidelines, solving both people- and work-related problems.

MATHEMATICAL REQUIREMENTS: Requires using addition and subtraction, multiplication and division, and/or calculating ratios, rates and percentages.

LANGUAGE REQUIREMENTS: Requires reading journals, manuals and professional publications; speaking informally to groups of co-workers, staff in other organizational agencies, the general public, people in other organizations; presenting training; composing original reports, training and other written materials using proper language, punctuation, grammar and style.

MENTAL REQUIREMENTS: Requires doing specialized technical or entry‑level professional work requiring general understanding of operating policies and procedures and their application to problems not previously encountered; application of specialized technical or professional principles and practices or the use of a wide range of administrative methods in the solution of problems; requires normal attention with short periods of concentration for accurate results and occasional exposure to unusual pressure.

VOCATIONAL/EDUCATIONAL AND EXPERIENCE PREPARATION

VOCATIONAL/EDUCATIONAL PREPARATION: High school diploma or GED equivalent.

EXPERIENCE REQUIREMENTS: Four (4) years and up to five (5) years of related work experience.

SPECIAL CERTIFICATIONS AND LICENSES: Must possess a valid state driver's license, Basic Telecommunicator certification, Fire Service Communicator certification, Emergency Medical Dispatch certification, Certified Training Officer certification, Communications Center Supervisor certification, Basic Law Enforcement certification, must pass NCIC class, must meet other requirements as set forth in applicable South Carolina statutes and regulations, may require additional professional or technical certification(s) as deemed necessary by supervisor.

AMERICANS WITH DISABILITIES ACT REQUIREMENTS

PHYSICAL AND DEXTERITY REQUIREMENTS: Tasks involve the ability to exert light physical effort in sedentary to light work, typically involving some combination of stooping, kneeling, and crouching, and which involves some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (up to 10 pounds).

ENVIRONMENTAL HAZARDS: The job may risk exposure to extreme heat and/or cold, wet or humid conditions, traffic, disease/pathogens, violence, bright/dim light, dusts and pollen, fumes and/or noxious odors, electrical shock, heights, disease/pathogens, toxic/caustic chemicals, and explosives.

SENSORY REQUIREMENTS: The job requires normal visual acuity and field of vision, hearing and speaking ability, and color perception.

JUDGMENTS AND DECISIONS

Decision-making is almost the entire focus of the job, affecting most segments of the organization and the general public; works in a highly dynamic environment; responsible for guiding others, requiring frequent decisions affecting co-workers and others who depend on the service or product; works in a somewhat fluid environment with rules and procedures but with many variations from the routine.

ADA COMPLIANCE

Pickens County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.

DISCLAIMER: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.