Communications Senior Associate

JPMorgan Chase & Co.; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Wilmington, DE is seeking a Communications Senior Associate to support Consumer & Community Banking’s Technology and Product & Experience teams.

You will advise executives, craft messages, and build strategic communications plans that translate complex technology topics into clear, human-centered stories. You will work with senior leaders to prepare messages for town halls, site visits, and presentations, while measuring impact and guiding channels.

Qualifications

• 5+ years of internal, corporate and/or executive communications experience in technology or financial services.
• Proven ability to develop executive-level messages and communications strategies.
• Experience partnering with C-suite executives.
• Strong project management and multi-tasking capabilities.
• Ability to translate complex topics into clear, human-centered communications.

Responsibilities

• Support multiple senior executives with communications needs, including messages, site visits, presentations and town halls.
• Create and execute strategic communications plans with measurable outcomes.
• Develop and manage communications tactics and channels to support strategy.
• Identify and write engaging stories with a human connection.
• Collaborate with internal/external partners to drive innovation and better communications.
• Stay current with emerging communication methods and technologies/tools.
• Improve efficiency in delivering responsibilities.

Skills

Executive communications

Written communication

Project management

Presentation development

Intranet tools

Stakeholder collaboration

Content strategy

Education

BA/BS in Communications

Tools

Intranet tools

Measurement tools

Job description

Chase is on a multi-year journey to transform the way it works and to accelerate the delivery of innovation and change. Our Technology and Product & Experience organizations are at the heart of this work. We’re looking for a talented Communications team member to join the Consumer & Community Banking Technology and Product & Experience Communications team to develop and deliver communications strategies that reach across Consumer & Community Banking’s Technology and Product & Experience organizations and line of business employees. You’ll help to inspire and motivate our teams while on the journey.

As a Communications Senior Associate within Consumer and Community Banking you will join a respected and high-performing group treated as trusted counselors on Communications strategy. Your focus will be on Technology, but will be expected to share in the support for Product & Experience as needed advising and writing for multiple senior executives (messages, presentations, town halls, site visits), building and executing communications plans with measurable outcomes, and managing channels/tactics. You will find and tell human-centered stories that make complex topics technology, AI, software development simple and relevant. You should be intellectually curious and passionate to learn more about business, technology, AI, software development and other topics in your effort to make complex concepts easily understood.

Job responsibilities

• Support multiple senior executives with communications needs, including executive messages, site visits, presentations and town halls, in order to connect with their teams and advance business goals.
• Create and executing strategic communications plans, including measurement of success.
• Develop and managing communications tactics and channels as needed to support the strategy.
• Seek out and writing interesting and compelling stories with a human connection.
• Partner with internal/external partners to drive innovation, new ideas and better ways of communicating.
• Stay current with and providing guidance on emerging communication methods, patterns, techniques and technologies/tools.
• Identify areas of efficiency and ways to execute these responsibilities more simply and effectively.

Required qualifications, capabilities, and skills:

• 5+ years of internal, corporate and/or executive communications experience, including extensive; BA/BS in Communications, Marketing, Journalism, Public Relations or related degree hands-on writing, editing, project management and presentation building, in technology or financial services
• Demonstrated success developing executive-level messages, providing communications counsel to senior management teams, and executing strong communications strategies
• Experience working with C-suite executives
• Organized self-starter, project manager and multi-tasker with a proven ability to track complex and overlapping milestones and manage multiple priorities and urgent deadlines
• A creative, innovative and strategic thinker with the ability to inspire confidence from, and to collaborate closely with, teams, internal stakeholders and senior leaders
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and takes accountability and accepts responsibility
• Strong ability to take complex concepts and deliver them into simple/digestible communications
• Experience with Intranet design, content development, and collaboration and measurement tools
• Travel is expected 10% of the time
• Finalists for this role will be required to complete a written test to verify strategic thinking, writing, editing and proofreading skills.

Preferred qualifications, capabilities, and skills:

• Experience in digital journalism, social media, digital content is desirable
• Knowledge of Agile methodology