Senior Product Associate - Communication Tools

JPMorganChase; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive health care coverage

On-site health and wellness centers

Retirement savings plan

Tuition reimbursement

Backup childcare

Job summary

JPMorgan Chase seeks a Senior Product Associate in Digital Communications to help develop internal tools for customer-facing communications, grounded in user research and metrics. You will collaborate with technology, design, operations, controls, and business stakeholders to translate needs into clear product requirements and delivery priorities.

You will work with cross-functional teams to evolve platform capabilities, support product development, and improve usability, scalability, and

Qualifications

• 3+ years in product management or equivalent
• Proficient knowledge of the product development life cycle
• Experience with discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience supporting product development for internal platforms and enterprise tools
• Ability to apply platform thinking to solve business problems
• Strong problem-solving and communication skills

Responsibilities

• Identify new product opportunities through user research and discovery
• Plan upstream/downstream implications of new features
• Support collection of user research, journey mapping, and market analysis
• Analyze product metrics across the development life cycle
• Write requirements, epics, and user stories
• Support development for internal customer-facing tools
• Translate business needs into clear requirements and criteria
• Collaborate with stakeholders to deliver stable, scalable enhancements

Skills

Product management

User research

Data analytics

Requirements definition

Cross-functional collaboration

Communication

Problem solving

Tools

APIs

Prototyping tools

Content management systems

AI tools

Job description

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

Job Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Digital Communications, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

In this role, you will support the development of internal communication tools that help teams deliver effective customer-facing communications. You will help evolve platform capabilities by translating user needs, operational pain points, and business objectives into clear product requirements and delivery priorities. You will partner closely with technology, design, operations, controls, and business stakeholders to improve usability, scalability, and stability across the product experience.

Job Responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Support product development for internal customer-facing tools, with a focus on capabilities that enable content creation, configuration, and communication delivery workflows
• Translate business needs, user feedback, and operational pain points into clear requirements, acceptance criteria, process flows, and other product artifacts that support front-end and platform product delivery
• Partner with technology, design, controls, operations, and business stakeholders to deliver stable, scalable product enhancements, support production readiness, manage delivery dependencies, and promote responsible use of approved tools to accelerate workflows

Required Qualifications, Capabilities, And Skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience supporting product development for internal platforms, workflow tools, self-service tools, content management systems, or enterprise communication tools
• Ability to apply platform thinking to solve business problems in a scalable, reusable, and maintainable way, while balancing user needs, technical feasibility, operational impacts, and control considerations
• Strong problem-solving, communication, and execution skills, including the ability to structure ambiguous problems, work closely with technology partners, manage competing priorities, and create clear product documentation for varied audiences

Preferred Qualifications, Capabilities, And Skills

• Demonstrated experience using approved AI-enabled tools to accelerate product management workflows, such as research synthesis, requirements drafting, prototyping, backlog refinement, stakeholder communications, or team organization.
• Experience creating lightweight prototypes, wireframes, process flows, user journeys, or other artifacts to clarify user needs, align stakeholders, and accelerate solution design
• Experience supporting integrations between front-end tools and back-end platforms, APIs, document systems, notification engines, workflow tools, or content management systems
• Experience working in a highly matrixed, complex organization with multiple business, technology, operations, risk, control, legal, or compliance stakeholders
• Familiarity with front-end product concepts, including information architecture, usability, accessibility, and workflow design

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About The Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.