Communications Representative - Communications Center - PRN - Shift Varies

Huntsville Hospital; Huntsville (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a dedicated and professional individual to join their team as a Telephone Operator. In this vital role, you will be the first point of contact for patients and callers, ensuring they receive the information and assistance they need. Your excellent communication skills will be essential as you handle multiple incoming calls, facilitate referrals, and utilize specialized systems to manage emergency codes. This position offers a unique opportunity to contribute to the healthcare community while honing your customer service skills in a dynamic environment. If you're looking to make a meaningful impact, this role is perfect for you.

Qualifications

• High School diploma or GED required.
• Previous experience in customer service or dispatch role preferred.

Responsibilities

• Answer telephones and greet callers professionally.
• Dispatch requests and information to appropriate persons.

Skills

Customer Service

Communication Skills

Keyboard Skills

Medical Terminology

Education

High School/GED

Tools

Aionex Focus system

Automated Telephone Equipment

Job description

Overview

Answers telephones, greeting all callers in a professional manner. Responsible for facilitating referral to area physicians, hospitals and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the Aionex Focus system. Promptly and accurately initiates offline procedures when indicated. Responsibilities include maintaining equipment, activity logs and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to correct department or patient room extension. Provides information to callers as appropriate.

Qualifications

Minimum Knowledge, Skills and Experience required:

1. Education: High School/GED required.
2. Experience: Previous experience in customer service, receptionist or a dispatch role preferred.
3. Additional Skills/Abilities: Must possess Keyboard/PC/Windows skills. Must be able to type 25 WPM, automated telephone equipment operation skills desired. Excellent communication skills necessary. Familiarity with medical terminology desired.