Communications Operator, Full Time , Mid-Shift

Guidehouse; Ventura (CA); On-site; USD 38,000 - 63,000; Full time

Benefits offered by this job

Medical, Rx, Dental & Vision Insurance

401(k) Retirement Plan

Paid Holidays

Tuition Reimbursement

Employee Development & Learning

Job summary

Guidehouse is seeking a Communications Operator to manage the main switchboard, handle basic inquiries, and assist in patient registrations. You will coordinate emergency codes, monitor patient status in the electronic medical record, and support new employee orientation.

The role requires a high school diploma or GED and at least 1 year of experience in Customer Service or healthcare, with bilingual Spanish being a plus. Shift: 2P-10:30P; salary range $38,000–$63,000 per year.

Qualifications

• High School graduate or GED
• 1 year of experience in Customer Service, Call Center, and/or Healthcare

Responsibilities

• Manage inbound and outbound calls on main switchboard/BPX
• Assist with patient registrations and basic information queries
• Coordinate emergency codes and disaster control procedures
• Monitor and update patient status in EMR
• Use overhead paging to communicate and locate staff
• Monitor hospital equipment conditions
• Mentor new associates and assist in orientation
• Demonstrate critical thinking and strong problem-solving
• Work independently and manage own time
• Team-oriented, flexible, and eager to learn
• Perform other duties as assigned
• Provide excellent communication and customer service

Skills

Customer Service

Education

High School/GED

Job description

Communications Operator, Full Time , Mid-Shift

The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.

Handles basic questions about the business, including hours of operation, directions, and contacts.

Coordinates emergency codes and disaster control procedures.

Monitors and updates patient status changes within electronic medical record.

Assists with the registrations of patients as needed.

Must be able to use overhead paging system to communicate information and locate hospital personnel.

Monitors the temperature, humidity, and pressure of various hospital equipment.

Serves as a mentor to new associates and assists in new employee orientation.

Critical thinking, sound judgment, and strong problem-solving skills.

Ability to function independently and manage own time and work tasks.

Team oriented, open-minded, flexible, and willing to learn.

Performs other duties as assigned.

Excellent communication and outstanding customer service and listening skills

What You Will Need:

High School graduate or equivalent (GED)

1 year of experience in Customer Service, Call Center, and/or Healthcare

What Would Be Nice To Have:

#LI-DNI

Must be available to alternate weekends and holidays. Shift hours: 2P-1030P.

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Job Family:

Admitting Representative

Travel Required:

None

Clearance Required:

None

What You Will Do:

The Communications Operator is responsible for managing all inbound and outbound calls received by the main switchboard/Private Branch Exchange.

• Handles basic questions about the business, including hours of operation, directions, and contacts.

• Coordinates emergency codes and disaster control procedures.

• Monitors and updates patient status changes within electronic medical record.

• Assists with the registrations of patients as needed.

• Must be able to use overhead paging system to communicate information and locate hospital personnel.

• Monitors the temperature, humidity, and pressure of various hospital equipment.

• Serves as a mentor to new associates and assists in new employee orientation.

• Critical thinking, sound judgment, and strong problem-solving skills.

• Ability to function independently and manage own time and work tasks.

• Team oriented, open-minded, flexible, and willing to learn.

• Performs other duties as assigned.

• Excellent communication and outstanding customer service and listening skills

What You Will Need:

• High School graduate or equivalent (GED)

• 1 year of experience in Customer Service, Call Center, and/or Healthcare

What Would Be Nice To Have:

• Bilingual in Spanish

#LI-DNI

Must be available to alternate weekends and holidays. Shift hours: 2P-1030P.

The annual salary range for this position is $38,000.00-$63,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [e-mail] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [e-mail] . Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [e-mail] . Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.