Communications Operator - Capital Hilton

Hilton Washington DC National Mall The Wharf; Washington (District of Columbia); On-site; USD 60,000 - 66,000; Full time

Job summary

A leading hotel in the heart of Washington DC is seeking a full-time Communications Operator to enhance guest experience through effective communication. The role involves managing internal and external calls, resolving issues, and providing critical information about hotel services. Ideal candidates will possess excellent customer service skills and a strong ability to adapt to fast-paced environments, contributing to Hilton's mission of exceptional guest experiences.

Benefits

Medical Insurance Coverage

DailyPay access

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program

Parental leave

Debt-Free Education programs

401K plan and company match

Employee stock purchase program (ESPP)

Career growth and development opportunities

Recognition and rewards programs

Qualifications

• Demonstrated customer service skills.
• Ability to handle multiple calls and prioritize requests.
• Knowledge of hotel services and facilities.

Responsibilities

• Respond to guest inquiries and resolve issues via telephone.
• Provide information about hotel facilities and services.
• Respond to emergencies and relay accurate information promptly.
• Utilize office equipment and manage communication effectively.

Skills

Communication

Problem Solving

Customer Focus

Adaptability

Job description

The monumental Capital Hilton is seeking full-time Communications Operator to join their Guest Services team! This historic hotel is in the heart of the nation’s capital, less than a mile from McPherson Square metro station and less than two miles from the National Mall, Georgetown, and the Smithsonian National Air and Space Museum.

Shift Pattern: candidates should be available to work AM and PM shifts as needed, any day of the week/weekends/holidays as needed

Pay Rate: $30.17 per hour

Medical Insurance Coverage available – for you and your family!

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs
• Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
  
  
  

What will I be doing?

As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
  
  
  

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline
  
  
  

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Capital

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office