Communications Operator

Froedtert South, Inc.; Kenosha (WI); On-site; USD 22,386 - 33,751; Full time

Benefits offered by this job

Medical, dental and vision benefits

403(b) company match

Tuition reimbursement

Employee discount program

Competitive PTO

Job summary

Froedtert South, Inc. in Kenosha, Wisconsin, is looking for a Communications Operator. The role involves providing exemplary communication services while handling telephone inquiries, processing messages, and maintaining organized communication flow within the organization.

Candidates should have high school education and relevant experience. Benefits include medical, dental, vision, and a competitive PTO policy.

Qualifications

• 3 months to 1 year of experience in a related field.
• No licenses or certifications are required.

Responsibilities

• Create an exceptional impression in all interactions.
• Process internal and external phone calls.
• Monitor alarms and perform emergency procedures.
• Maintain accurate message transmission.

Skills

Multiline telephone system experience

Exceptional verbal communication

Proficiency in Microsoft Word

Ability to read and speak English

Fine finger movements

Knowledge of medical terminology

Education

High School or Equivalent (GED)

Job description

Communications Operator

Froedtert South, Inc. Kenosha, Wisconsin, United States

About this position

Communications Operator

Responsibilities

• The communications operator creates an exceptional impression of Froedtert South in all interactions.
• Internal and external telephone call processing, paging, physician answering service call processing.
• Monitoring alarms; performing emergency code calls procedures; performing mail room functions and clerical duties as assigned.

Education

• High School or Equivalent (GED)

Experience

• 3 months – 1 year

Licenses / Certifications

• None required

Knowledge, Skills & Abilities

• Experience in multiline telephone system.
• Verbal communication demonstrating exceptional customer service.
• Computer experience in Microsoft Word products and other programs.
• Ability to read, write, hear, comprehend and speak the English language.
• Ability to perform fine finger movements to dial telephone numbers and write messages.
• Knowledge of medical terminology preferred.

Principal Accountabilities and Essential Duties

• Provides telecommunication functions for the entire organization including receiving and placing phone calls per protocol.
• Receives all answering service phone inquiries and documents messages per protocols.
• Facilitates inter/intra organization-wide communication.
• Maintains the physician and staff call coverage for various departments.
• Ensures the timely and accurate transmission of messages, pages, codes and alarms.
• Functions as a customer relation representative for the public, physicians, patients, and staff.

Salary

• Hourly wage: $16.25 to $24.50 per hour (based on experience)

Evening and night shift differential available.

Benefits

• Medical, dental and vision benefits available.
• 403(b) company match available.
• Tuition reimbursement.
• Employee discount program.
• Competitive PTO.