COMMUNICATIONS OPERATOR

City of Burbank; Burbank (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

The City of Burbank is seeking a Communications Operator to answer 911 and non-emergency lines, dispatch police units, and maintain continuous contact with field personnel. The role requires adherence to public safety procedures and accurate record-keeping.

Candidates must have a high school diploma or equivalent, and possess typing proficiency. POST-certified course within one year of appointment is required, with valid CA driver’s license as may be required.

Qualifications

• High school diploma or equivalent required.
• Ability to type 40 net words per minute.

Responsibilities

• Answer emergency (911) and non-emergency calls.
• Dispatch units/equipment and maintain contact with field personnel.
• Maintain logs and prepare reports of Communications Center activities.

Skills

Customer service

Public safety communications

Computer skills

Education

High school diploma or equivalent

Tools

CAD system

Radio communications equipment

Job description

OPEN COMPETITIVE RECRUITMENT

Open to all qualified candidates.

The City of Burbank is currently hiring for Communications Operator.

The City of Burbank is also currently hiring for Lateral Communications Operator. Please see position titled "Communications Operator - Lateral" for details.

The City of Burbank will not release the written exam pass point until after all applicants have been notified of the written examination results.

Post Pay:

Effective the beginning of the pay period immediately following Council adoption, Communications Operators in the Police Department are eligible to receive POST pay as follows: Intermediate POST Certificate: 3%, Advanced POST Certificate: 4%, Supervisory POST Certificate: 5%, Up to 5% total (percentage do not add together as employees obtain additional POST Certificates).

Under general supervision, to answer emergency (911) and non-emergency phone lines, to maintain contact with law enforcement personnel and other City units in the field, to dispatch appropriate units or equipment in response to emergency and other calls received through the Burbank Police Department (BPD) Communications Center; and perform related work as required.

Serves as an Operator in the BPD Communications Center on a shift basis; receives calls, dispatches and records appropriate law enforcement and other equipment to respond to reported emergencies in the field; maintains contact with units at all times during shift assignment in order to send needed or requested assistance in event of emergency; maintains a continuous record of the status of mobile units indicating the disposition of each unit by mechanical or other means; operates emergency (911) telephone system; sends and receives computer messages and routes same to appropriate destination; operates a computer terminal to enter, modify, or retrieve data; maintains a current log of all information received and transmitted; prepares required reports and summaries of Communications Center activities; performs miscellaneous clerical work; may compose and type log sheets as required; may drive on City business.

Employment Standards:

Knowledge of principles, practices, and procedures involved in public safety communications work; effective customer service techniques; spelling, grammar, and punctuation. Skill in operating modern computers and related software; exercising independent judgement and making decisions based on standard policy and procedures. Ability to learn the rules and regulations of the Federal Communications Commission covering the operation of radio receivers and transmitters, the policies and procedures of the Communications Center, BPD General Orders, and City Administrative Procedures, California Penal and Vehicle Codes, the City's Municipal Code, and BPD CAD system; learn the proper use and care of radio communications equipment; communicate effectively, both orally and in writing; think clearly and act quickly in emergencies; maintain accurate records; simultaneously receive, dispatch, and record information utilizing a database system; work rotating shifts; establish and maintain effective working relationships with supervisors, fellow employees, and the public.

Education/Training:

High school graduation or equivalent, and one year of recent full-time experience in customer service, clerical work, or emergency services dispatch/radio communications work; ability to type 40 net words per minute.

License & Certificates:

Peace Officer Standards and Training-certified (POST-certified) Public Safety Dispatch Basic Course Certificate within one year of appointment. All required licenses and certificates must be maintained throughout employment in this classification.

A valid California Class "C" driver's license or equivalent may be required at time of appointment.