Communications Operator

Advocate Health Care; Barrington (IL); On-site; USD 25,000 - 30,000; Full time

Job summary

Advocate Health Care is seeking an Anwer Center Operator to manage high-volume calls on the AMCOM/Alcatel system, direct calls, and assist with emergencies. You will respond to signals, alert personnel, monitor cameras, and support public safety communications.

The role requires a high school diploma, 1 year of related experience, fluent English, and strong keyboarding skills (≥30 wpm). Multitasking in a fast-paced hospital setting is essential.

Qualifications

• High school diploma or equivalent.
• At least 1 year of related experience in a communications or call-center role.
• Must speak English fluently.
• Excellent verbal and written communication skills.
• Strong keyboarding skills; minimum 30 wpm.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer all incoming/internal calls on the AMCOM/Alcatel system.
• Direct calls to the appropriate department/individual. Aid callers dialing out.
• Respond to any signals from the emergency panel and wall.
• Follow policy and procedure to alert all required personnel involved in the emergency.
• Monitor cameras and notify Public Safety if necessary.
• Page hospital personnel upon request.
• Overhead page to announce emegencies, codes, drills, etc.
• Exchange/troubleshoot broken pagers as needed and maintain database.
• Perform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms.
• Log and report trouble in to the Telecom analyst and/or AMCOM.
• Provide documentation on various logs, reports, projects, etc.
• Maintain personnel work schedule in a professional manner, being flexible and covering absences when needed. Arriving for scheduled shifts in time to be logged in and ready to take calls at start time.

Skills

Communication skills

Keyboarding

Fluent English

Education

High school diploma

Job description

Major Responsibilities

• Answer all incoming/internal calls on the AMCOM/Alcatel system.
• Direct calls to the appropriate department/individual. Aid callers dialing out.
• Respond to any signals from the emergency panel and wall.
• Follow policy and procedure to alert all required personnel involved in the emergency.
• Monitor cameras and notify Public Safety if necessary.
• Page hospital personnel upon request.
• Overhead page to announce emegencies, codes, drills, etc.
• Exchange/troubleshoot broken pagers as needed and maintain database.
• Perform minor phone repairs and exchange, replacing handsets, cords, etc. as needed on staff and patient rooms.
• Log and report trouble in to the Telecom analyst and/or AMCOM.
• Provide documentation on various logs, reports, projects, etc.
• Maintain personnel work schedule in a professional manner, being flexible and covering absences when needed. Arriving for scheduled shifts in time to be logged in and ready to take calls at start time.
• Education/Experience Required: High school diploma or equivalent.
• 1 year experience Knowledge, Skills & Abilities Required: Ability to speak English fluently.
• Good communication skills.
• Good keyboarding skills.
• Must type 30 wpm preferred None

Physical Requirements And Working Conditions

• Ability to see/utilize information from board, screens, over-head monitors and alarm panels.
• Must be detail oriented.
• Ability to work in a fast-paced environment.
• Must be a good multi-tasker.
• Must be patient and compassionate with callers.
• Must be able to sit thru shift.
• If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015.
• Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case‑based basis. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.