Communications Operations Lead Campaigns & Platform

University of California - San Francisco; San Francisco (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

The Communications Operations Manager at UCSF Health Communications drives the operational execution of communications projects and the ongoing development of The Bridge, UCSF Health's employee communications platform, ensuring clear plans, owners, timelines and decision points.

You will manage intake and production workflows, coordinate across teams, publish and maintain content in The Bridge, onboard contributors, oversee moderation and reporting, and project manage new platform capabilities.

Qualifications

• Bachelor's degree in communications, digital media, or related field, or four years of experience.
• 5+ years of experience in communications, communications/marketing operations, project or program management, content production or related field in a complex organization.
• Strong project and production management skills, with the ability to translate complex work into clear workstreams, owners, timelines and deliverables and manage work through completion.
• Exceptional organizational skills and attention to detail, with demonstrated ability to anticipate needs, identify gaps and ensure commitments and deliverables do not get dropped.
• Experience building and managing workflows using project-management tools such as Asana, Monday.com, Smartsheet or similar platforms.
• Experience working hands-on in digital communications or content platforms, including publishing and maintaining content; familiarity with digital accessibility standards and best practices.
• Ability to work with communications performance data, including producing recurring reports and identifying meaningful trends or issues.
• Strong communication and collaboration skills, with the ability to manage multiple priorities and coordinate work across teams and stakeholders in a fast-moving environment.
• Familiarity with digital accessibility standards and the ability to apply accessibility best practices to digital content and communications.
• Strong written, verbal and interpersonal communication skills, with the ability to coordinate work across multiple teams and stakeholders without formal authority.
• Ability to balance planned work with changing priorities and day-to-day operational needs while maintaining accuracy and follow-through.
• The ability to work onsite in our San Francisco office at least three days a week or more as required.

Responsibilities

• Drive the operational execution of communications projects and campaigns across the function.
• Manage the day-to-day operation and continued development of The Bridge, UCSF Health's employee communications platform.
• Create structure that translates complex work into clear plans, owners, timelines and decision points.
• Manage intake and production workflows, coordinate work across teams and channels, anticipate blockers, and turn decisions into action.
• Publish and maintain content in The Bridge, onboard contributors, manage moderation and reporting, and project-manage new capabilities.

Skills

Project mgmt

Communication

Cross-functional

Data analysis

Accessibility

Content platforms

Organization

Stakeholder mgmt

Agile / workflows

Teamwork

Education

Bachelor's degree in communications

Tools

Asana

Monday.com

Smartsheet

Job description

The Communications Operations Manager at UCSF Health Communications drives the operational execution of communications projects and the ongoing development of The Bridge, UCSF Health's employee communications platform, ensuring clear plans, owners, timelines and decision points.

You will manage intake and production workflows, coordinate across teams, publish and maintain content in The Bridge, onboard contributors, oversee moderation and reporting, and project manage new platform capabilities.