Communications Officer 1

University of New Orleans; New Orleans (LA); On-site; USD 28,000 - 40,000; Full time

Job summary

LSU New Orleans seeks an entry-level Communications Operator to receive and respond to requests from enforcement officers via telecommunication equipment and to serve as the public contact point during emergencies, accidents, and complaints.

You will analyze inquiries, dispatch to officers, maintain computerized records, and keep a desk log. Completion of minimum qualifications and background checks may be required, with statewide work location.

Qualifications

• Six months of experience in transmitting and receiving messages by radio or clerical work.
• Six months of training in a business or clerical-related curriculum in a business school or technical institute.
• Fifteen semester hours of college training.

Responsibilities

• Receive and respond to requests from enforcement officers/agents via telecommunication equipment.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries; alert officers and dispatch accordingly.
• Search, enter, modify, and delete computerized records in the appropriate database.
• Maintain proper record keeping and update desk log during communications.

Skills

Communicating effectively

Focusing on customers

Managing resources

Using data

Education

Six months of training in business/clerical curriculum

Fifteen semester hours of college training

Tools

NCIC certification

Terminal Operator Certification

Job description

Thank you for your interest in LSU New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.

You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department

Platoon B

Job Summary

Job Description

FUNCTION OF WORK:
To receive and respond to requests from enforcement officers/agents through telecommunication equipment. Acts as the point of contact with the general public for emergency situations, accidents, complaints, etc.

LEVEL OF WORK:
Entry

SUPERVISION RECEIVED:
Direct from a Communications Officer Supervisor or higher-level personnel.

SUPERVISION EXERCISED:
None.

LOCATION OF WORK:
Statewide.

JOB DISTINCTIONS:
Differs from Communications Officer 2 by the absence of experienced-level duties.

CORE COMPETENCIES:
IDENTIFIED BY STATE CIVIL SERVICE, CORE COMPETENCIES ARE THE KNOWLEDGE, SKILLS, ABILITIES AND BEHAVIORS BASED ON THE WORK TASKS OUTLINED IN THE EXAMPLES OF WORK. MORE INFORMATION ON THE SCS COMPETENCY MODEL CAN BE FOUND HERE.

Communicating Effectively, Focusing on Customers, Managing Resources, Using Data

EXAMPLES OF WORK:
EXAMPLES BELOW ARE A BRIEF SAMPLE OF COMMON DUTIES ASSOCIATED WITH THIS JOB TITLE. NOT ALL POSSIBLE TASKS ARE INCLUDED.

Receive and respond to informational requests by officers/agents.

Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to location, and relay the information.

Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.

Maintain proper record keeping and update desk log during communications.

QUALIFICATION REQUIREMENTS:

MINIMUM QUALIFICATIONS:
Six months of experience in transmitting and receiving messages by radio or clerical work; OR

Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR

Fifteen semester hours of college training.

NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirements within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Full Civil Service Job Spec available here.

Posting Close Date

September 7, 2026

Please Note: Applications must be completed by 11:59 p.m. on the Job Closing Date to ensure consideration.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job-related tasks.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.