Communications Officer

Cleveland Clinic; Florida; In loco; USD 40.000 - 65.000; Tempo pieno

Descrizione del lavoro

Join Cleveland Clinic Martin Health, a 100-bed facility in Stuart, FL, as a Communications Officer in the CRP Command Center. You will process incoming/outgoing communications, monitor surveillance equipment, and coordinate with dispatched responders in a fast-paced hospital security setting.

This role involves weekend coverage and varied shifts, working closely with caregivers and clinical staff. Opportunity to move into other department roles within the Cleveland Clinic Health System.

Competenze

• High School Diploma or GED required.
• Two years of experience in a high-volume communications center, PBX operator or a public/private security agency.
• OR an Associate’s Degree, Public Safety Dispatching certificate or equivalent training plus one year of experience.
• OR a Bachelor’s degree in a related field.

Mansioni

• Receive and respond to security/police calls and emergency calls.
• Monitor and respond to alarm signals across multiple platforms.
• Transmit security communications and manage data requests for employees, patients and the public.
• Disseminate alerts to internal stakeholders during crises.
• Perform clerical functions in the Security Operations Center.

Formazione

High School Diploma or GED

Associate’s Degree or Public Safety Dispatching certificate

Bachelor’s degree in a related field

Descrizione del lavoro

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Communications Officer

Location

Stuart

Facility

Martin Hospital South

Department

CRP Command Center-Cleveland Clinic Martin Health

Job Code

001120

Shift

Day/Evening/Night/Weekend

Schedule

4:30am-5:00pm

Job Summary

Job Details

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses, and other caregivers in a family-oriented, supportive environment.

Our goal of delivering exceptional services and care goes far beyond the clinical setting. We also have a responsibility to keep our patients, visitors,caregiversand staff safe and secure.As a Communications Officer, you will process incoming and outgoingcommunications in the Police and Security Command Center as well as monitorcameras,alarmsand other surveillance equipment to provide vital information to dispatched responders.This role will allow you to learn with a close-knit group of caregivers and evenhave the opportunity tomoveintoother roles within the department or beyond.

Acaregiver in this position worksweekenddaysfrom4:30AM – 5:00PM. Weekdayshifts for coverage will berequired, as needed, as well as availability to work other shifts.

A caregiver who excels in this role will:

• Receive records, assessurgencyandrespondto all security/police phone calls and emergency calls.
• Monitor and respond to all incoming alarm signals across multiple platforms.
• Receive andtransmitall security/police multi-based radio, airtransportand satellite communications.
• Process requests for classified data of employees,patientsandpublic.
• Process code and medical emergency activations received from clinical staff and overhead page information.
• Monitor,analyzeandreactto real-time alerts via social media and employee travel platforms.
• Draft anddisseminateelectronic notifications to internal stakeholders.
• Disseminate mass notification alerts to necessary employees during crisis situations.
• Performs clerical functions in the Security Operations Center.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED
• Two years of experience in a high-volume communications center, PBX operator or a public or private law enforcement/security agency
• OR anAssociate’sDegree, Public Safety Dispatching certificate or equivalent formal training in Criminal Justice, ComputerScienceor other related field and one year of experience
• OR aBachelor’sdegree in a related field

Preferred qualifications for the ideal future caregiver include:

• Prior dispatch experience in 911 or similar environment

Physical Requirements:

• Work requires extensive sitting and dexterity to perform work on a PC.
• Requires the ability to walk to other parts of the police facility and the greater Cleveland Clinic campus.
• Normal or corrected vision and frequent twisting and turning to perform functions. Should be able to lift 40lbs to move, lift and shelve various supplies and equipment.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.