Communications Officer

Children's Health; Dallas (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Paid Parental Leave

Caregiver Leave

Adoption and surrogacy reimbursement

Employee medical plan after 3 years

Job summary

The Communications Officer at Children's Health in Dallas, TX handles incoming non-emergency and emergency calls, prioritizing and relaying information to field personnel via radio, telephone, intercom and CAD. This on-site role requires coordinating department communications, responding to general requests or emergencies with precision and calm under pressure.

The position supports the Security department with timely incident notifications, monitoring alarms and maintaining logs while ensuring

Qualifications

• At least 2 years related experience (customer service, healthcare, security or related fields).
• High School diploma or GED required.
• Must obtain TX A&M or NCT9-1-1 certificate within 60 days of hire.

Responsibilities

• Operates emergency and non-emergency communication systems; receives requests by telephone and relays information.
• Monitor security alarms including fire, generator, medical gas, door alarms and trauma pager.
• Operates CAD and other technical computer systems; maintains service-request records.
• Monitors the hospital public airway system and coordinates with field personnel.
• Maintains logs of all calls and emergencies, ensuring accurate documentation.

Education

High School diploma or GED

Public Safety Telecommunicator certificate (TX A&M/ NCT9-1-1) - within 60 days

Job description

Job Title & Specialty Area: Communications Officer

Department: Security

Location: Dallas, TX

Shift: Weekend days; Fri, Sat, Sun, e/o Mon 6A-6P

Job Type: On-Site

Why Children's Health?

At Children's Health, our mission is to Make Life Better for Children, and we recognize that their health plays a crucial role in achieving this goal.

Through our cutting-edge treatments and affiliation with UT Southwestern, we strive to deliver an extraordinary patient and family experience, ensuring that every moment, big or small, contributes to their overall well-being.

Our dedication to promoting children's health extends beyond our organization and encompasses the broader community. Together, we can make a significant difference in the lives of children and contribute to a brighter and healthier future for all.

Summary

The Communications Officer performs specialized radio and communications work. This position receives incoming non-emergency and emergency calls, prioritizes calls received, and relays information via available communications systems to appropriate field personnel. This job is responsible for coordinating departmental communications, general requests or emergencies, via telephone, radio, intercom and via the hospital public airway system.

Responsibilities

• Operates emergency and non-emergency communication systems; receives requests for service by telephone; obtains and relays necessary information efficiently and accurately; gives callers direction and instruction as necessary.
• Monitor all security alarm systems to include: fire alarm, generator alarms, medical gas alarms, door alarms and trauma pager.
• Operates numerous highly technical computer systems including the Computer Aided Dispatch (CAD)
• Maintain records of all service requests, emergency calls and priority alarms.
• Monitors the public safety video system throughout the system.

Work Experience

• At least 2 years related experience (i.e. Customer service, healthcare, hospitality, security, law enforcement or military required

EDUCATION

• High School diploma or GED required
• Required Training/Hours Essential Must obtain one of the following certificate: Public Safety Telecommunicator through TX A&M Engineering Ext Service or Basic Telecommunications Certificate through North Central Texas Emergency Communications (NCT9-1-1), both meet TCOLE requirements. - effective 11/13/2020 new employees must obtain TCOLE certificate within 60 days of hire.

LICENSES AND CERTIFICATIONS

• Valid Texas Driver's License required
• Basic Life Support-2R-BLS Essential Basic Life Support for Healthcare Providers as required by CP 1.20 Life Support Course Requirements - Time Frame: 60 Days

A Place Where You Belong

We put our people first. We welcome, value, and respect the beliefs, identities and experiences of our patients and colleagues. We are committed to delivering culturally effective care, creating meaningful partnerships in the communities we serve, and equipping and developing our team members to make Children’s Health a place where everyone can contribute.

Holistic Benefits – How We’ll Care For You

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure
• Paid Parental Leave (up to 12 weeks)
• Caregiver Leave
• Adoption and surrogacy reimbursement

As an equal opportunity employer, Children's Health does not discriminate against employees or applicants because of race, color, religion, sex, gender identity and expression, sexual orientation, age, national origin, veteran or military status, disability, or genetic information or any other Federal or State legally-protected status or class. This applies to all aspects of the employer-employee relationship including but not limited to recruitment, hiring, promotion, transfer pay, training, discipline, workforce adjustments, termination, employee benefits, and any other employment-related activity.