COMMUNICATIONS OFFICER

City of Bellaire; Bellaire (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

The City of Bellaire is seeking a Communications Officer to act as a vital link between residents and emergency services. You will handle 911 and non-emergency calls, monitor radio channels, and coordinate with police, fire, and EMS to ensure timely responses.

Regular training and certification maintenance are required, including EMD and TCIC/NCIC. The role emphasizes calm, compassionate support and teamwork in a close-knit community setting.

Qualifications

• High School Diploma or GED required.
• No previous work experience required.
• Must obtain TCOLE Telecommunications Certification within 1 year of employment.
• TCIC and NCIC certifications required.
• Emergency Medical Dispatch (EMD) certification required.
• TCOLE compliant Telecommunications Training Program is required.

Responsibilities

• Answer 911 and non-emergency calls promptly and gather information for dispatch.
• Monitor radio systems and maintain up-to-date information for units.
• Coordinate dispatch with police, fire, and EMS units.
• Perform data entry for calls and events into databases.
• Maintain logs of status and activity for dispatch documentation.
• Liaise with community and other agencies to support public safety.

Skills

EMD knowledge

TCIC/NCIC

Emergency dispatch

Radio operations

Data entry

Calm under pressure

Public safety teamwork

Education

High School Diploma

Tools

Central Square

Zuercher

Public Safety Suite Pro

Job description

Join the City of Bellaire as a Communications Officer and become a vital link between our community and the emergency services they rely on. In this important role, you’ll be there when people need help most—answering 911 calls, coordinating emergency response, and providing calm, compassionate support during some of life’s most challenging moments. If you’re looking for meaningful work, strong teamwork, and the opportunity to serve a close-knit community, we invite you to apply.COMMUNICATIONS OFFICER functions include but are not limited to the following:Emergency and Non-Emergency Call Management:Answer 911 and non-emergency calls promptly, gathering information to determine the appropriate units for dispatch.Continuously monitor and communicate over radio systems, ensuring up-to-date information for police, fire, and EMS units.Develop and maintain positive working relationships with police, fire, and EMS units, fostering a collaborative community-oriented approach.Training, Education, and Certification Maintenance:Regularly engage in training and education, including mandatory TCOLE certified continuing education classes and EMD coursework every two years.Conduct data entry tasks, such as entering stolen vehicle information into databases and maintaining records for audits.Stay updated on local, state, and national crime information computer systems to assist public safety personnel effectively.Dispatch Operations and Coordination:Operate and monitor emergency and non-emergency service telephones and radio communication systems, ensuring effective communication.Coordinate testing of civil defense and reverse-notification emergency warning systems, contributing to overall community safety.Utilize critical thinking and logic in highly stressful situations to make appropriate decisions promptly.Information Gathering and Entry:Conduct data entry for all calls for service and other events using various computer programs and applications.Gather and enter information into databases, such as amber alerts, silver alerts, and criminal records, ensuring accuracy and completeness.Maintain logs of law enforcement status and activity-related transactions for daily dispatching documentation.Community Relationship Building:Build and maintain a positive working relationship with the community, providing empathetic and effective communication during emergencies.Liaise with police, fire, and EMS units, ensuring collaborative efforts in maintaining community safety.Represent the department professionally in interactions with residents and other agencies.Contribute to the team effort by performing other related duties as assigned.Education & Experience An equivalent combination of education, training and experience will be considered.Education: High School Diploma or GED required.Experience: No previous relevant work experience required.Supervisory Experience: None required.Certifications/Licenses:Must provide certification or obtain within one (1) year of employment:Telecommunications Training Program compliant with Texas Commission on Law Enforcement (TCOLE) guidelinesTexas Crime Information Center (TCIC) certificationNational Crime Information Center (NCIC) certificationEmergency Medical Dispatch (EMD) certificationPreferred Qualifications:TCOLE Basic Telecommunicator CertificationExperience using Central Square, Zuercher, or Public Safety Suite Pro systems