Communications Manager - Operations & Field Communications

Sunbelt Rentals; Fort Mill (SC); On-site; USD 113,000 - 156,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Match

Paid Holidays & PTO

Job summary

Sunbelt Rentals in Fort Mill, SC seeks a senior Communications partner to align operations, customer experience, fleet and product priorities with clear messaging across channels. You will craft and edit messaging for multiple audiences and lead strategic communications initiatives that support business goals.

You will write, edit and deliver communications across formats, partnering with HR, Safety and Marketing to ensure consistency and timely delivery.

Qualifications

• Bachelor’s degree in communications, journalism, public relations or related field.
• 8+ years of communications experience including internal communications.

Responsibilities

• Serve as the primary Communications partner for Operations, Customer Experience, Fleet, Product and other field-facing priorities.
• Develop integrated communications strategies and plans aligned to business objectives.
• Counsel business leaders on communications approach, audience, timing, messaging and channels.
• Translate complex operational and commercial initiatives into simple, compelling messages.
• Partner across Communications, Marketing, HR, Safety to ensure messages are coordinated.

Skills

Communications

Writing

Stakeholder management

Cross-functional

Project management

Education

Bachelor’s degree in communications

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Position Responsibilities

• Serve as the primary Communications partner for Operations, Customer Experience, Fleet, Product and other field-facing business priorities.
• Develop integrated communications strategies and plans aligned to business objectives and employee needs.
• Counsel business leaders on communications approach, audience, timing, messaging and channels.
• Translate complex operational and commercial initiatives into simple, compelling and actionable communications.
• Anticipate communications needs and proactively identify opportunities to improve employee awareness, understanding and adoption.
• Partner across Communications, Marketing, HR, Safety and other functions to ensure messages are coordinated and consistent.

Field & Operational Communications

• Develop communications specifically designed for branch and frontline audiences, recognizing the different ways field-based employees consume information.
• Create communications supporting operational programs, process changes, new products and services, fleet initiatives, Customer Experience priorities and commercial programs.
• Ensure communications clearly answer the questions employees care about most: What does this mean for me? What do I need to know? What do I need to do?
• Build communications toolkits that equip leaders to cascade important information through their teams.
• Help establish consistent rhythms for communicating operational priorities to the field.
• Identify opportunities to reduce communications noise and improve the relevance and usefulness of messages reaching frontline employees.

Content Development & Storytelling

• Write, edit and deliver compelling communications across a variety of formats and channels, including emails, leader communications, talking points, FAQs, toolkits, articles, presentations, digital content and employee stories.
• Develop messaging that connects individual programs and initiatives to Sunbelt's broader strategy and business priorities.
• Tell stories that demonstrate how teams across the organization are delivering for customers and driving the business forward.
• Maintain a consistent voice while adapting communications to different audiences, from frontline employees to field and senior leadership.
• Partner with Content Production and creative resources to determine when video, graphics or other formats can increase understanding and engagement.

Communications Planning & Execution

• Manage multiple communications plans and projects simultaneously in a fast-moving environment.
• Coordinate communications calendars, sequencing and dependencies for major operational and commercial initiatives.
• Partner with stakeholders early in the planning process to clarify objectives, audiences, desired actions and measures of success.
• Balance planned communications with emerging business needs and time-sensitive operational issues.
• Ensure communications are accurate, timely and appropriately targeted.

Measurement & Continuous Improvement

• Use employee feedback, channel performance and other available data to evaluate communications effectiveness.
• Apply insights to continuously improve messaging, channels, timing and audience targeting.
• Identify recurring field communications challenges and recommend solutions.
• Share communications best practices with business partners and leaders.

Requirements

Education & Experience: Bachelor’s degree in communications, journalism, public relations or a related field. 8+ years of communications experience, including internal communications and support for operations or a distributed/frontline workforce. Exceptional writing and editing skills, with the ability to translate complex business topics into clear, engaging and actionable communications. Demonstrated ability to develop communications strategies and drive execution across multiple channels and audiences. Strong business acumen and ability to partner with, counsel and influence senior leaders and cross-functional stakeholders. Sound judgment and agility in managing competing priorities, ambiguity and fast-moving business needs. Strong project management and organizational skills with excellent attention to detail. Audience-first mindset, with demonstrated ability to use data and feedback to improve communications effectiveness. Collaborative, curious and flexible, with the ability to work effectively across functions and levels of the organization.

Physical Demands

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt’s safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected ground Base Pay Range: $113,342.00 - 155,845.80 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

• Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply. A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet. With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job. Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more. At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers. Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!

We are proud to offer the following benefits:

• Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more

Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration