Service Manager

Sunbelt Rentals; Hamlet (NC); On-site; USD 62,000 - 73,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Short-term and long-term disability

Accident, Life and Travel insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Length of Service Awards

Vacation days (12-25 depending on year

Sick days (5)

Holidays (6)

Floating holidays (2)

Inclusion day (1)

Volunteer day (1)

Job summary

Sunbelt Rentals in Hamlet, NC is seeking a Service Manager to lead the repair and maintenance of both company-owned and customer equipment, while coordinating yard operations and service calls to meet customer needs. You will oversee parts ordering, train staff mechanics, and work with vendors to understand new equipment capabilities, ensuring safety and compliance.

The role emphasizes planning, scheduling, reporting, and inventory control, with a base pay range highlighted and a comprehensive

Qualifications

• Valid drivers license is required.
• Extensive experience in repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manages repair and maintenance of company-owned and customer equipment, organizing yard operations.
• Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability.
• Orders parts to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn maintenance needs of new equipment.
• Evaluates equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment.
• Promotes safety awareness
• Performs quality control checks
• Updates and maintains equipment service records
• Creates, updates, closes and bills work orders
• Files warranty claims timely
• Commissions new equipment
• Orders/returns parts and manages parts inventory
• Disposal of solid and hazardous waste
• Performs other duties as assigned by the manager.

Skills

Driver's license

Equipment repair

Work planning

Supervisory experience

Safety knowledge

Maintenance issues

Planning & management

Computer literacy

Reporting experience

Inventory management

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees. As a highly successful national company, we are constantly looking for talented individuals to support our growth.

Job Description Summary Service Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

DUTIES & RESPONSIBILITIES

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Perform other duties assigned as assigned by the manager.

Reporting to include:

• Equipment due for service
• Fleet status Reporting
• Equipment Service Record Reporting
• Open work order report
• Warranty claim summary report
• Inventory management
• Parts & merchandise detail reporting
• Financial and historical trending
• Service department financial summary
• Shop foreman performance tool
• Work order chargeback
• Halt report
• Open PO report
• Tech paid hours vs. worked hour report

QUALIFICATIONS

• Valid driver’s license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $61,551.00 - 73,092.05 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet.

With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job.

At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers.

We are proud to offer the following benefits:

• Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more

Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts.

Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration