Communications Manager

Jersey Digs; Ohio; On-site; USD 65,000 - 90,000; Full time

Job summary

Canoe Brook is seeking a Communications Manager to lead the development, execution, and management of club communications, ensuring a polished voice across email, digital, print, and on-property channels.

You will partner with all departments to promote programs, boost member engagement, and uphold brand standards, while supporting photography, video, and feature content initiatives.

Qualifications

• Bachelor’s degree in Communications, Marketing, Graphic Design or related field.
• 2+ years in communications or marketing within hospitality or related field.
• Exceptional writing, editing, and proofreading skills.

Responsibilities

• Own and execute the Club’s comprehensive communications plan across email, digital, print, and on-property channels.
• Develop and maintain a consistent voice, tone, and visual identity reflective of Canoe Brook’s brand.
• Manage the editorial calendar to ensure timely, accurate, and strategic communications.
• Write, edit, and distribute newsletters, club updates, and event promotions.
• Create compelling content that highlights club life, programming, and member experiences.
• Partner with all Club departments to gather content and promote initiatives.
• Support storytelling initiatives including photography, video, and feature content.
• Maintain and update the Club website and mobile app.
• Manage email marketing platforms and distribution lists.
• Oversee social media channels with a focus on engagement and brand alignment.
• Design and produce marketing collateral, including flyers, signage, and digital assets.
• Support membership efforts through prospective member materials and onboarding communications.
• Assist in promoting major club events, seasonal programming, and capital or strategic initiatives.
• Ensure consistency and quality across all communications and visual materials.
• Serve as the internal resource for communication standards, formatting, and messaging.
• Track engagement metrics and refine communication strategies based on performance and feedback

Skills

Writing skills

Editing

Proofreading

Email marketing platforms

Social media management

Organization skills

Collaboration

Creativity

Strategic thinking

Attention to detail

Education

Bachelor’s degree in Communications, Marketing, Graphic Design or related field

Tools

Canva

Adobe Creative Suite

iMovie

Job description

Position Summary

The Communications Manager is responsible for the development, execution, and management of all club communications, ensuring a consistent, polished, and engaging voice across all platforms. This role serves as the central hub for member and employee facing communication and storytelling, supporting the Club’s mission to deliver an exceptional and connected member and employee experience.

Operating as a highly collaborative, independent contributor, the Communications Manager partners with all departments to promote club programming, enhance member engagement, and uphold Canoe Brook’s brand standards.

Key Responsibilities

Communications Strategy & Execution

• Own and execute the Club’s comprehensive communications plan across email, digital, print, and on-property channels
• Develop and maintain a consistent voice, tone, and visual identity reflective of Canoe Brook’s brand
• Manage the editorial calendar to ensure timely, accurate, and strategic communications

Content Creation & Member Engagement

• Write, edit, and distribute quarterly newsletters, club updates, and event promotions
• Create compelling content that highlights club life, programming, and member experiences
• Partner with all Club departments to gather content and promote initiatives
• Support storytelling initiatives including photography, video, and feature content

Digital Platforms & Systems

• Maintain and update the Club website and mobile app
• Manage email marketing platforms and distribution lists
• Oversee social media channels with a focus on engagement and brand alignment

Marketing & Club Support

• Design and produce marketing collateral, including flyers, signage, and digital assets
• Support membership efforts through prospective member materials and onboarding communications
• Assist in promoting major club events, seasonal programming, and capital or strategic initiatives

Brand Stewardship

• Ensure consistency and quality across all communications and visual materials
• Serve as the internal resource for communication standards, formatting, and messaging

Analytics & Continuous Improvement

• Track engagement metrics (email open rates, event participation, digital interaction)
• Refine communication strategies based on performance and member feedback

Qualifications

• Bachelor’s degree in Communications, Marketing, Graphic Design or related field
• 2+ years of experience in communications, marketing, hospitality, or a related field
• Exceptional writing, editing, and proofreading skills
• Experience with email marketing platforms and social media management
• Proficiency in design tools (e.g., Canva, Adobe Creative Suite, iMovie) preferred
• Strong organizational skills with the ability to manage multiple projects simultaneously

Core Competencies

• Self-Starter: Highly motivated and able to manage all aspects of communications independently
• Collaborative: Builds strong relationships across departments to gather content and drive initiatives
• Detail-Oriented: Maintains a high level of accuracy and polish in all communications
• Creative & Strategic: Balances day-to-day execution with thoughtful, engaging storytelling
• Member-Focused: Understands and enhances the member experience through effective communication

Work Environment

• Professional, fast-paced private club environment
• This position will be responsible for capturing photos/videography at Club events. Requires flexibility to support club communications tied to evenings, weekends, and key events.