Communications Liaison

OhioHealth; Columbus (OH); On-site; USD 38,000 - 46,000; Full time

Job summary

OhioHealth is seeking a Communications Liaison for a unit-based role within the Integrated Cancer Care department. You will greet patients, serve as the conduit between families and hospital staff, and help ensure patient and family needs are met during their stay.

The role includes data collection, patient education material development, and collaboration with volunteers to maintain unit coverage. Day shift, 40 hours per week, with a strong emphasis on service excellence and communication

Qualifications

• High School diploma or GED required.
• Excellent communication and customer service skills.
• Experience in hospital setting preferred (1 year).

Responsibilities

• Greet patients and act as liaison between staff and patients; maintain clear communication with families throughout their stay.
• Identify areas and situations to maximize resource utilization for families.
• Collaborate with volunteers to ensure appropriate unit coverage.
• Collect data on program utilization and monitor quality via patient surveys.
• Assist in developing patient/family education materials and coordinate with hospital resources to use them.
• Perform other unit-related duties as assigned.

Skills

Communication

Customer Service

Conflict Resolution

Diversity Training

Education

High School Diploma or GED

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary:

The Communications Liaison acts as a liaison between the patient, family and hospital staff for an assigned, specific unit, ensuring patient and family needs are being met. This position also provides backup support for scheduling and material ordering.

Responsibilities And Duties:

• 50% Greets patients. Acts as liaison between staff and patients. Maintains constant communication with patients and families throughout their stay in unit. Ensures family s needs are met within unit. Works collaboratively with other departments to optimize patient and family perceptions of unit.
• 25% Identifies areas and situations to maximize utilization of resources available to family. Determines any unmet needs of patients and/or families.
• 10% Works with volunteer staff and provides support to staff to ensure appropriate coverage in unit.
• 5% Data collection: Acquires and evaluates data elements regarding program utilization. Monitors quality of program and reviews patient surveys to follow-up on potential customer service issues, as necessary.
• 5% Assists in development and creation of patient/family education materials. Works with other hospital resources to promote and utilize materials as needed.
• 5% Performs other unit related duties as assigned.

Minimum Qualifications:

High School or GED (Required)

Additional Job Description:

Communication and customer service skills, conflict resolution, and diversity training. Minimum 1 yr. previous hospital Experience .

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

Integrated Cancer Care

Join us!
if your passion is to work in a caring environment
if you believe that learning is a life-long process
if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment