Communications Lead

Humana; United States; Remote; USD 115,000 - 159,000; Full time

Job summary

Join a leading healthcare company as a Communications Lead, driving internal communication strategies and managing knowledge systems. This role requires creativity and strong analytical skills to enhance employee engagement and support business initiatives. You will collaborate with executives and teams to ensure effective communication across the organization. The ideal candidate has a Bachelor's degree in a related field and significant experience in communications, with proficiency in tools like Jira and Adobe Creative Suite.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Disability Insurance

Life Insurance

Qualifications

• At least 5 years of hands-on experience in a communications role.
• Experience in both B2B and B2C environments.

Responsibilities

• Develop and implement integrated communication strategies.
• Manage and optimize internal communication channels.
• Lead communication efforts tied to change management strategies.

Skills

Communication

Creativity

Analytical Skills

Education

Bachelor’s degree in communications

Bachelor’s degree in marketing

Bachelor’s degree in graphic design

Tools

Jira

Adobe Creative Suite

Microsoft Office Suite

Job description

Become a part of our caring community and help us put health first

We’re seeking a strategic, creative, and organized Communications Lead to join our high-growth IFG team. In this pivotal role, you will drive internal communication campaigns to help sales agents, leaders, and cross-functional teams understand and adapt to changes in products, processes, technologies, and business priorities.

As Communications Lead, you will develop clear, engaging communication plans that increase awareness, spark action, and reinforce company goals. You’ll create and deliver multi-channel communications—including emails, instant messaging campaigns, intranet updates, knowledge articles, newsletters, executive talking points, and meeting materials—to support major change initiatives. Additionally, you will set the knowledge management strategy to ensure the right messages reach the right people at the right time.

Beyond campaign development, this role manages the flow of communication within the organization—strengthening alignment, awareness, and collaboration across teams. You’ll implement programs to boost employee knowledge, connect strategy to action, and elevate engagement at all levels.

Working closely with executives, change managers, product owners, and project leaders, you’ll serve as a strategic partner, advising on communication strategies tailored by segment. You must exercise independent judgment to solve complex problems, navigate ambiguity, and determine the most effective course of action—balancing creativity with clarity and speed with accuracy. This role requires someone who can operate independently, apply strong analytical skills, and execute confidently across a range of challenges from moderate to highly complex.

Key Responsibilities

Communications

• Develop and implement integrated communication strategies supporting key initiatives aligned with IFG’s goals, culture, and values
• Collaborate with leadership and cross-functional teams to ensure messages are accurate, timely, and relevant
• Manage and optimize internal communication channels (e.g., intranet, newsletters, Teams) for clarity, engagement, and reach
• Draft and distribute core messages supporting change initiatives, including leadership updates, milestone announcements, and campaign materials
• Create high-impact content to enhance employee engagement and support business strategy

Knowledge Management

• Design and maintain knowledge management systems that enable employees to find and contribute organizational information easily
• Regularly update knowledge assets such as wikis, intranet pages, playbooks, and repositories to reflect current practices and policies
• Partner with departmental leads to document and standardize processes, ensuring accuracy and alignment with communication needs
• Foster a culture of knowledge sharing and continuous learning through targeted campaigns, training, and communication
• Implement automation tools, templates, and self-service solutions to reduce duplication and eliminate knowledge silos

Change Management Communications

• Lead communication efforts tied to change management strategies, ensuring messages are sequenced and tailored to increase understanding and adoption
• Coordinate timing and delivery of communications across multiple workstreams to minimize disruption and enhance readiness
• Present key messaging timelines and resources during internal change management and stakeholder meetings
• Develop toolkits and templates for broader change networks to ensure consistency and scalability
• Support leaders and change agents with presentation materials, message guides, and change communication resources

Use your skills to make an impact

Required Qualifications

• Bachelor’s degree in communications, marketing, graphic design, or a related field
• At least 5 years of hands-on experience in a communications role, using tools such as Jira, Adobe Creative Suite (including InDesign), and Microsoft Office Suite
• Ability to present project examples or a digital portfolio demonstrating proficiency
• At least 2 years of experience leading cross-functional projects
• Progression in responsibilities in prior marketing or advertising roles (e.g., promotions, increased campaign budgets, team oversight, or strategy ownership)
• Experience in both B2B and B2C environments, delivering tailored campaigns or initiatives

Preferred Qualifications

• Experience communicating well-being programs and benefits (e.g., open enrollment, EAPs) to large employee populations via multiple channels (email, intranet, webinars)
• Background in healthcare communications, simplifying complex clinical or benefits content for diverse audiences
• Multilingual proficiency, especially in Spanish or other relevant languages
• Over 1 year of supervisory or team lead experience, especially in developing and executing communication strategies or go-to-market campaigns

Travel: Occasional travel to Humana offices may be required for training or meetings.

Scheduled Weekly Hours: 40
Pay Range: $115,200 - $158,400 annually, based on location and experience. This role is eligible for a bonus incentive plan based on performance.

Benefits include medical, dental, vision, 401(k), paid time off, disability, life insurance, and more. Application deadline: 05-13-2025.

About us

Humana Inc. is committed to putting health first—serving individuals and communities through insurance and healthcare services to improve quality of life.