Communications & Engagement Officer

Steps Charity; United States; Remote; USD 40.000 - 43.000; Teilzeit

Zusammenfassung

Steps Charity is seeking a creative Communications & Engagement Officer to enhance its digital presence and engagement with beneficiaries, supporters and stakeholders. You will manage the charity’s website, social media, newsletters and digital content while supporting fundraising campaigns and stakeholder communications.

The role requires strong writing, digital skills and the ability to work independently from a home-based UK location.

Qualifikationen

• Experience in digital communications and social media.
• Ability to manage newsletters and supporter communications.
• Proficiency with CRM systems and data management.
• Experience using email marketing platforms (e.g., Mailchimp).
• Familiarity with survey/feedback tools (e.g., SurveyMonkey).
• Ability to plan and deliver communications campaigns.

Aufgaben

• Oversee digital communications channels and update the website.
• Create and publish social media content to grow engagement.
• Coordinate newsletters and supporter communications.
• Maintain CRM/database and support audience segmentation.
• Analyse engagement data and report on performance.
• Support awareness campaigns, fundraising and events.

Kenntnisse

Digital communications

Social media

Content creation

CRM systems

Mailchimp

SurveyMonkey

WordPress

Canva

Tools

WordPress

Mailchimp

SurveyMonkey

Canva

Jobbeschreibung

Organisation: Steps Charity Job Title: Communications & Engagement Officer Sector: Charity, Communications, Marketing, Health and Disability Employment Type: Part-time Working Hours: 21 hours per week Salary: £30,000–£32,000 FTE (pro rata for part-time hours) Location: Home-based / Remote, UK Reports To: Chief Executive Officer (CEO)

Application Deadline: November 30,2026

Eligibility: Applicants must be eligible to work in the United Kingdom.

Important: Eligibility to work in the UK is an essential requirement.

About the Opportunity

Steps Charity is seeking a creative and motivated Communications & Engagement Officer to strengthen its communications, digital presence and relationships with beneficiaries, supporters and other stakeholders. The successful candidate will play an important role in raising awareness of the charity's work and ensuring that individuals and families affected by lower limb conditions can access relevant information, support services and opportunities to connect with others. Working closely with the Chief Executive Officer and other colleagues, the postholder will oversee the charity's digital communications, manage its website and social media platforms, coordinate newsletters, support fundraising campaigns and develop engaging content that highlights the experiences of beneficiaries. The role also involves maintaining supporter databases, managing stakeholder communications and identifying new ways to improve engagement with healthcare professionals, families, corporate partners and the wider community. This is a part-time, home-based opportunity offering 21 working hours per week.

Key Responsibilities

1. Digital Communications

The Communications & Engagement Officer will manage and improve Steps Charity's digital communication channels.

• Maintaining and updating the charity's website to ensure information is accurate, accessible, relevant and engaging.
• Creating, scheduling and publishing social media content to increase awareness, audience engagement and online reach.
• Monitoring digital performance and preparing reports on website traffic, social media engagement and campaign effectiveness.
• Ensuring that printed and digital communications reflect the charity's brand identity and communication standards.
• Producing multimedia content, including graphics, videos, beneficiary stories and campaign materials using Canva and other suitable tools.
• Exploring the responsible use of artificial intelligence and emerging digital tools to improve content creation and communication efficiency.

2. Support Network Development

The postholder will help strengthen communication and peer support opportunities for beneficiaries and their families.

• Supporting the development and promotion of digital peer support opportunities.
• Identifying innovative ways to improve online engagement with service users.
• Supporting online events, webinars and information sessions.
• Responding to enquiries received through digital communication channels or directing them to the appropriate team members.

3. Marketing and Stakeholder Engagement

• Producing and coordinating newsletters and other supporter communications.
• Developing compelling stories featuring beneficiaries and supporters to demonstrate the charity's impact.
• Supporting awareness campaigns, fundraising initiatives and national events.
• Promoting fundraising activities and recognising supporter contributions through digital platforms.
• Building and maintaining relationships with beneficiaries, families, healthcare professionals, funders and corporate partners.
• Developing questionnaires, surveys and feedback tools to assess service quality, understand stakeholder satisfaction and identify opportunities for improvement.

4. CRM and Data Management

• Updating and maintaining the charity's customer relationship management (CRM) database.
• Ensuring personal information is handled appropriately and in accordance with UK GDPR and data protection legislation.
• Supporting audience segmentation and targeted communications.
• Analysing engagement information and preparing reports to support fundraising, service development and organisational planning.
• Monitoring communications activities and evaluating their effectiveness.

5. General Responsibilities

• Work collaboratively with colleagues, volunteers and trustees.
• Contribute to the achievement of the charity's organisational objectives.
• Follow Steps Charity's policies, procedures and organisational values.
• Maintain confidentiality and comply with relevant data protection requirements.
• Demonstrate a commitment to equality, diversity and inclusion.
• Undertake occasional evening and weekend work when required.
• Perform other appropriate duties assigned by the CEO.

Required Qualifications, Skills and Experience

Steps Charity is looking for someone with practical communications experience, strong digital skills and the ability to work independently.

Essential Experience

• Managing and updating website content.
• Creating engaging social media content.
• Producing newsletters, marketing materials and supporter communications.
• Using CRM systems or databases.
• Working with email marketing platforms such as Mailchimp.
• Using survey and feedback tools such as SurveyMonkey or equivalent platforms.
• Supporting the planning and delivery of communications campaigns.
• Managing competing priorities and working independently.

Essential Knowledge

• A good understanding of digital communications and social media best practices.
• Knowledge of audience engagement and online community development.
• An understanding of UK GDPR, data protection principles and responsible personal data management.
• Knowledge of accessibility principles in digital communications.

Essential Skills and Abilities

• Excellent writing, communication and storytelling abilities.
• The ability to develop content for different audiences and communication channels.
• Strong organisational and time-management skills.
• Attention to detail and the ability to meet deadlines.
• The ability to interpret communication performance data and recommend improvements.
• Proficiency in Microsoft 365 applications.
• Graphic design, photography or video editing abilities.
• Competence in Canva or similar graphic design software.
• The ability to collaborate effectively while also taking initiative and working independently.

Personal Qualities

• Creative and innovative in developing communication strategies.
• Empathetic and sensitive when communicating with beneficiaries and families.
• Proactive, self-motivated and dependable.
• Flexible and adaptable to changing priorities.
• Committed to the mission and values of Steps Charity.
• Professional, positive and solutions-oriented.

Other Essential Requirement Applicants must be eligible to work in the United Kingdom.

Desirable Experience and Additional Advantages

• Previous work within the charity, healthcare, disability or community development sectors.
• Experience using website content management systems such as WordPress.
• Understanding of fundraising principles and how communications contribute to supporter engagement and income generation.
• Knowledge of accessibility standards and inclusive communication practices.
• Experience in volunteer engagement or online community management.
• Understanding of challenges affecting individuals and families living with lower limb conditions.
• Awareness of artificial intelligence and emerging digital communication tools, including their potential benefits and limitations.

Salary, Working Hours and Location

The position offers a salary of £30,000–£32,000 per year on a full-time equivalent (FTE) basis.

The successful candidate will work 21 hours per week on a part-time basis. The actual salary will therefore be calculated proportionately according to the agreed FTE salary and working hours.

The role is home-based, allowing the successful applicant to work remotely within the UK, subject to the employer's arrangements.

The Communications & Engagement Officer will report directly to the Chief Executive Officer and will not have direct staff management responsibilities.

Official organisation: Steps Charity