COMMUNICATIONS DIRECTOR

Cityview Helicopter Tours; Denver (CO); Remote; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Client Relationship Manager, where you'll play a vital role in ensuring client satisfaction and retention. This remote position allows for flexibility while requiring strong communication and problem-solving skills. You'll manage client relationships, provide strategic insights, and oversee campaigns without the pressure of upselling. An ideal candidate thrives in a self-motivated environment and is eager to take on responsibilities from training to primary client contact. If you're looking for a role that offers autonomy and the chance to make a real impact, this opportunity is perfect for you.

Qualifications

• 2+ years in sales and business development, comfortable with autonomy.
• Experience managing client relationships and providing strategic input.

Responsibilities

• Serve as the daily contact for clients, ensuring satisfaction and retention.
• Strengthen campaigns by understanding client needs and providing support.

Skills

Sales Experience

Business Development

Client Communication

Problem-Solving

Job description

Job Title: Client Relationship Manager

• 2+ years of sales and business development experience. Not afraid to run a full desk.
• Ability to work independently and set personal goals.
• Desire for autonomy and control over your daily activities, avoiding micromanagement.

Major Duties of the Position:

1. Client Satisfaction / Retention: Serve as the daily contact for clients, relay feedback to writers and editors, identify trending topics, create quarterly reports, and suggest improvements.
2. Campaign Enhancement: Strengthen campaigns by understanding client audiences and goals, providing strategic input, and possibly recommending additional services, without sales or upselling responsibilities.

Position Details:

• Remote work with a quiet environment for calls, a computer, phone, and reliable Wi-Fi.
• Mostly weekday hours with some flexibility, requiring availability for client calls.
• This is a client-facing role; comfort with communication, problem-solving, and quick thinking is essential.

Note: Success in remote work requires self-motivation. Evidence of your ability to manage remote work is necessary before applying.

Training & Responsibilities Timeline:

1. First 2 weeks: Training on tools, processes, shadowing client calls and emails.
2. Weeks 3-6: Responding to emails, participating in calls with minimal supervision.
3. Week 6 onward: Primary client contact, overseeing campaigns, conducting check-ins, and onboarding new clients.