Communications Coordinator
PRSA Orlando
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Benefits offered by this job
Job summary
Rollins College is seeking a Communications Coordinator for its Information Technology Department. The role focuses on clear, timely IT communications for students, staff, and faculty across campus, translating complex tech updates into plain language and coordinating multi-channel distribution.
You will manage content across MyRollins groups, SharePoint, Teams, and the IT website, producing emails, signage, slides, FAQs, and newsletters to keep the campus informed and engaged.
Qualifications
- Bachelor's degree in communications, marketing, journalism, English, or related field or equivalent experience.
- 3+ years in communications, marketing, or related role, preferably in tech or higher education.
- Ability to translate technical concepts into plain language for diverse audiences.
Responsibilities
- Create user-friendly IT communications for students, staff, and faculty.
- Translate technical info into plain language for broad audiences.
- Draft messages about service updates, outages, and IT initiatives.
- Coordinate distribution and maintain a content calendar for proactive outreach.
- Maintain IT channels (MyRollins, Teams, IT website) with current info.
- Produce emails, digital signage, slides, FAQs, newsletters, and more.
- Collaborate with teams on training needs and change management.
- Develop reusable templates and knowledge-base resources.
- Support onboarding and ensure consistent internal messaging.
Skills
Education
Tools
Job description
The Rollins CollegeInformation Technology Department is seeking a Communications Coordinator to join their team!
Help the campus feel informed and supported by sharing clear, timely, and engaging information about IT services, updates, and resources.
- Create user-friendly IT communications for departmental colleagues, as well as students, staff, and faculty across campus.
- Translate technical information into plain language so people understand what’s happening and what they need to do.
- Draft clear messages about service updates, outages, and major IT initiatives or events so the campus knows what to expect.
- Coordinate sending out IT communications, developing project communication plans and maintaining a content calendar to support planning and proactive outreach.
- Maintain and update IT communication channels—including MyRollins groups, Microsoft Teams sites, and the IT website—so information is accurate, current, and easy to find.
- Produce a variety of communication formats, including emails, digital signage, slides, FAQs, announcements, newsletters, internal social media visuals, informational one-pagers, timelines, simple graphics, and occasional promotional materials.
Help enhance campus adoption of IT-provided technology by modernizing how IT communicates so information is easy to understand, easy to find, and easy for people to act on.
- Collaborate with teams to identify training and adoption needs and contribute to the strategy and communication resources to address them.
- Contribute to a culture of product management by helping technical teams build sustainable methods of staying current and promoting new features and capabilities of existing products
- Partner with IT colleagues and other campus stakeholders on IT change management efforts, produce launches, and other strategic priorities for IT
- Gather feedback from various campus audiences to inform and improve IT communication.
Support colleagues by creating clear internal communication practices and reusable resources.
- Build a strong relationship with the College’s Internal Communications office to align and collaborate on IT Communications.
- Advise and consult with IT leadership regarding all aspects of communications, including developing strong communication strategies that meet the desired goals.
- Support the design and development of team-specific guidelines, resources, and templates-knowledge-base articles, for example.
- Develop templates, message guides, and reusable assets that help teams communicate clearly and consistently.
- Create internal documentation that supports onboarding, cross-training, and shared understanding of how we work.
- Help teams outline basic communication points for projects and workflows so information is shared in a consistent way.
- Keep internal resources organized—templates, drafts, visuals, and past communications—so colleagues can quickly find and reuse what they need.
- Support a culture of clear and proactive communication that strengthens collaboration and our IT service experience.
- Bachelor's degree in Communications, Marketing, Journalism, English, or a related field; ora combination of education and experience that demonstrates the ability to perform the essential job functions.
- Minimum of three years of experience in communications, technical writing, marketing, or related role, preferably in a technology-driven department
- Technical Translation: Exceptional ability to translate complex technical concepts (e.g., cybersecurity alerts, infrastructure maintenance, software migrations) into plain, accessible, and engaging language for non-technical audiences.
- Writing & Editing: Superior written communication skills with mastery of grammar, punctuation, and style; ability to adapt tone for different audiences (students vs. faculty vs. IT staff).
- Visual Communication: Demonstrated skill in creating visually appealing assets (digital signage, one-pagers, slide decks) using tools such as Canva, Adobe Creative Cloud (InDesign/Photoshop/Illustrator), and Microsoft PowerPoint.
- Multi-Channel Distribution: Knowledge of best practices for communicating across various channels, including intranets (SharePoint/MyRollins), email newsletters, collaboration platforms (Microsoft Teams), and digital displays.
- Microsoft 365 Expertise: Advanced proficiency in the Microsoft 365 ecosystem, specifically Microsoft Teams, SharePoint, and Outlook.
- Accessibility Standards: Knowledge of digital accessibility best practices (WCAG) to ensure communications and resources are inclusive for all members of the campus community.
- Digital Literacy: Strong aptitude for learning new technologies quickly to understand the "product" being rolled out to campus.
- Change Management Awareness: Understanding of change management principles and how effective communication supports user adoption and minimizes resistance during technology transitions.
- Product Mindset: Ability to think strategically about IT services as "products," focusing on user benefits, value proposition, and continuous improvement.
- Project Management: Strong organizational skills with the ability to manage multiple communication campaigns simultaneously, meeting deadlines in a dynamic environment.
- Collaboration: Ability to build strong relationships with diverse stakeholders, facilitating feedback loops between technical teams and campus users.
- Full-time schedule Monday to Friday, 8:30 AM to 5:00 PM, 37.5 hours per week
- Flexible schedules or overtime may be required to meet the demands of the academic calendars
- This is a campus-based position working in Winter Park, FL
- Work in an indoor environment
- 25 Days - Paid Time Off (vacation, sick, and personal time)
- 10 Days - Paid Holidays
- 5 Days - Paid College Closure Days
- Eligible for Medical, Prescription, Dental & Vision Insurances (within 30 days of hire)
- 100% Employer-Funded Health Reimbursement Account ($125+/month)
- 100% Employer-Paid Short & Long Term Disability Insurance
- Domestic Partner Benefits
- 11.5% Employer Retirement Contributions
- Discounted On-Campus Dining Meal Plans
- Free On-Campus Parking
- Free Access to Campus Amenities (gyms, pools, library, sporting events and more)
- Free Full Tuition for Employees and their Families
- Pet Insurance
- 100% Employer-Funded Employee Assistance Program
- Flexible Spending Accounts
- Award-Winning Wellbeing Programs
- Plus More!
- Rollins College is conveniently located on multiple Lync Bus Routes (Winter Park/Rosemont-9 & Winter Park/Springs Village-23) and within walking distance from the Winter ParkSunRail Station
- Local & National Discount Programs, including Winter Park Locations (i.e. shops, restaurants, gift cards and more)
- Free E-Training Courses & Professional Development Opportunities
- IT Software & Laptop Discounts (Apple, Lenovo, and more)
- College Bookstore Discounts
- Annual Service Awards & Recognition Programs
- Discover what it's like to live in Orlando: Live, Work, Play and Learn
- Plus More!
Rollins offers a competitive salary, along with our generous benefits package!
At Rollins, we strive to be responsive, respectful, collaborative, competent, and inclusive in all that we do. Whether serving prospective or current students, alumni, local residents, or our fellow faculty and staff colleagues, these standards define the Rollins service experience.
to learn more about our commitment to Service Excellence at Rollins College!
Rollins College is an equal opportunityinstitution.Rollins does not discriminate on the basis of sex, disability, race, age, religion, color, national or ethnic origin, ancestry, marital status, veteran status, sexual orientation, gender identity, gender expression, genetic information, physical characteristics, or any other category protected by College policy or federal, state, or local law for employment and in our educational programs and activities. To learn more about our commitments, visit click here. Any applicant who requires reasonable accommodations for any part of the application or hiring process may contact us by phone or in writing to humanresources@rollins.edu | 407.646.2102.
All new employees must be eligible and show employment eligibility verification by the first date of employment at Rollins College, as legally required (e.g., Form I-9). Rollins College will require proof of authorization to work in the United States. Further, based on the September 18, 2026, Presidential Proclamation and separate executive order, the College may not be able to offer H-1B sponsorship. Particularly the College is not able to pay the required fee accompanying new H-1B visa petitions.
Exempt
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