Communications Clerk

Cayuga Medical Center; Ithaca (MI); On-site; USD 25,000 - 32,000; Part time

Job summary

Cayuga Health is hiring for a part-time clerical position at Cayuga Medical Center in Ithaca, NY. The role involves greeting callers, transferring calls, and maintaining logs and on-call schedules, with on-site work across day/evening shifts.

Prior clerical or healthcare experience is preferred, and a high school diploma is required. Standard pay ranges from $18.00 to $23.20 per hour, with comprehensive benefits.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Previous clerical and/or healthcare experience preferred.
• Hours: 7am-3pm, 11am-7pm, 3pm-11pm

Responsibilities

• Greet callers in a welcoming and friendly manner.
• Transfer calls to appropriate departments.
• Answer lines quickly and page appropriately.
• Utilize RAVE system correctly.
• Maintain log of codes and patient/religious census records.
• Maintain on-call schedules and daily sheets.
• Greet on-site customers and handle general information questions.
• Refer inquiries according to hospital policy.

Skills

Clerical experience

Healthcare experience

Phone etiquette

Education

High school diploma or equivalent

Job description

About Cayuga Health
Cayuga Health offers patient-centered, comprehensive health services at Cayuga Medical Center in Ithaca; Schuyler Hospital in Montour Falls; and more than 40 medical offices in the Finger Lakes and Central New York. Cayuga Health employs more than 450 providers from 40+ specialties. Additional services include a neo-natal intensive care unit, a home health care agency, an addiction recovery organization, and a skilled nursing facility.

Cayuga Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.

Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Cayuga Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.

We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.

Learn more at www.cayugahealth.org.

_ Roles and Responsibilities: _

• Greeting callers in a welcoming and friendly manner.
• Proper transfer of calls to appropriate departments.
• Answers 22222 line quickly and pages appropriately.
• Utilizes RAVE system correctly.
• Knows enunciator panel/alarm systems and notifies appropriate personnel in case of equipment failure or alarm activation.
• Maintains log of all codes.
• Maintains accurate patient and religious census records
• Maintains on-call schedules and daily on-call assignment sheets.
• Greets on-site customers appropriately.
• Handles general information questions and referrals correctly and efficiently.
• Responds to questions in accordance with hospital policy.
• Flexibility in assuming other appropriate responsibilities and duties not noted above.

_ Required Skills and Experience: _

• Education: High school degree or equivalent.
• Experience: Previous clerical and/or healthcare experience preferred.
• Hours:7am-3pm, 11am-7pm, 3pm-11pm

_ Physical Requirements: _

• Repetitive use of hands and fingers (i.e. use of computer keyboard). May require use of lifting and carrying light loads (up to 10 pounds). Sitting or standing/walking for long periods of time.

_ Location, Travel and Shift Requirements: _

• Onsite in Ithaca, NY
• Part Time – Day/Evenings

_ Pay Range Disclosure: _

• Standard Rate of $18.00 - $23.20 per hour plus benefits

Centralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [e-mail].