Communications Center - Communications Partner

GRMC Recognized and Certified as; Dededo Municipality (GU); On-site; USD 30,000 - 38,000; Full time

Job summary

GRMC Recognized and Certified as is seeking a Communications Partner to operate the hospital switchboard and maintain a centralized information source for patients, customers, and employees during outages and emergencies. You will support timely call handling and accurate information dissemination to staff and visitors.

Ideal candidates have a high school diploma and 2–3 years in a call center or customer service role, with excellent English communication and a courteous, professional demeanor.

Qualifications

• High school diploma required.
• 2–3 years of call center or operator/customer service experience.
• Strong communication and interpersonal skills.
• Fluent English (spoken and written) and courteous, tactful demeanor.
• Ability to work quickly, accurately, and establish positive relationships.

Skills

Clear communication

Fast and accurate work

English proficiency

Courtesy and tact

Interpersonal relationships

Critical thinking

Education

High school diploma

Job description

Communications Center - Communications Partner

BASIC PURPOSE OF THE JOB

Under the direction of the Lead Communications Partner, operate the Hospital telephone switchboard to ensure all calls are answered in a timely and efficient manner; will maintain a centralized source for information for patients, customers, and employees during outages, emergencies, and disasters.

JOB REQUIREMENTS

Minimum Education

• High school diploma

Minimum Work Experience

• 2 – 3 years of experience in a call center or as an operator or customer service

Required Skills, Knowledge and Abilities

• Good communication skills
• Ability to work quickly and accurately
• Good understanding of English, spoken and written
• Ability to express courtesy and tact
• Ability to establish and maintain positive and cooperative working relationships.
• Critical thinking skills