Communications Associate

JP Morgan Chase Bank; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

JP Morgan Chase in Jacksonville, FL seeks an Employee Readiness Communicator to help employees understand the why behind change and take right actions to adopt it. You will partner with leaders across Home Lending to build communication strategies that support business priorities and strengthen the employee experience.

You’ll use feedback and data to continuously improve how we inform, equip, and engage employees through change, ensuring clarity and confidence across multiple channels.

Qualifications

• Demonstrated ability to create and execute communication plans that support adoption of change across business, operations, technology, and regulatory updates.
• Strong writing, editing, and tailoring messages for different audiences and channels.
• Experience managing communications workstreams or projects from initiation through delivery.
• Ability to partner with stakeholders and influence outcomes through consultative communication support.
• Translate complex information into clear, actionable employee guidance.

Responsibilities

• Develop communication plans and strategies aligned to business priorities to support employee readiness for change.
• Assess communication effectiveness using feedback and data, and refine plans to improve outcomes.
• Create targeted, multi-format communications that meet objectives (including written and digital content).
• Consult with business leaders and stakeholders to provide communications expertise for broad initiatives.
• Manage communications projects from inception through completion within established business processes.
• Coordinate with business and project teams to ensure communications align to strategic vision and project deliverables.
• Maintain and enhance employee tools and resources (Homepage and Employee Resource sites) to better meet employee needs.

Skills

Communication plans

Stakeholder partnership

Change management

Writing & editing

Project management

Multi-channel messaging

Education

Bachelor’s degree in Communication

Job description

Help shape how thousands of employees experience change. In this role, your communications will turn complex technology, operational, procedural, and regulatory updates into clear actions employees can follow. You’ll join the Home Lending Chief Administrative Office team, focused on technology enablement, operating model evolution, employee growth, and organizational readiness. If you enjoy influencing adoption and building confidence through great storytelling and practical guidance, this is the opportunity.

Job summary

As anEmployee Readiness CommunicatorinHome Lending Chief Administrative Office, you help us prepare employees to understand the “why” behind change and take the right actions to adopt it. You partner with leaders and key stakeholders across Home Lending to build communication strategies that support our business priorities and strengthen the employee experience. You’ll use feedback and data to continuously improve how we inform, equip, and engage employees through change.

Job responsibilities

• Developcommunication plans and strategies aligned to business priorities to support employee readiness for change
• Assesscommunication effectiveness using feedback and data, andrefineplans to improve outcomes
• Createtargeted, multi-format communications that meet objectives (including written and digital content)
• Consultwith business leaders and stakeholders to provide communications expertise for broad initiatives
• Managecommunications projects from inception through completion within established business processes
• Coordinatewith business and project teams to ensure communications align to strategic vision and project deliverables
• Maintainandenhanceemployee tools and resources (including Homepage and Employee Resource sites) to better meet employee needs

Required qualifications, capabilities, and skills

• Demonstrated ability tocreate and executecommunication plans that support adoption of business, operational, technology, procedural, and regulatory change
• Strong ability towrite, edit, and tailormessages for different audiences and channels
• Experiencemanaging communications workstreams or projectsfrom initiation through delivery
• Proven ability topartner with stakeholdersand influence outcomes through consultative communication support
• Ability totranslate complex informationinto clear, actionable employee guidance
• Ability touse feedback and datato evaluate communication impact and drive improvements
• Strongorganization, prioritization, and attention to detailto manage multiple concurrent deliverables

Preferred qualifications, capabilities and skills

• Bachelor’s degree inCommunication, English, or Journalism
• Knowledge ofgrammar, proofreading, publication production, and Associated Press style
• Ability to manage time,multitask, prioritize work, and operate with minimal supervision
• Strongleadershipandpresentationskills, and a collaborative working style
• High level oforganizationand attention to detail
• Demonstratedcreativityand comfort operating with latitude
• Ability togather information, interpret data, apply logic to solve problems, make decisions, and execute quickly in a fast-paced environment