Communications Agent: Customer Engagement & Public Outreach

Shik Innovation Group; Houston (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Training & ongoing support

Collaborative team environment

Career development opportunities

Job summary

SHIK Innovation Group in Houston is seeking a confident Communications Agent to deliver clear information and maintain positive relationships with customers and the public. You will interact with people, present information professionally, support company initiatives, and help ensure messaging accuracy and consistency.

This role offers training, a collaborative team environment, and opportunities to strengthen communication and relationship-building skills as you contribute to promotional

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a professional demeanor.
• Confidence when addressing diverse audiences.
• Ability to learn quickly and adapt to new processes.

Responsibilities

• Communicate information about company products, services, and initiatives clearly and professionally.
• Interact with customers and the public to answer questions and provide guidance.
• Support promotional activities and public-facing initiatives.
• Help ensure information shared with customers is accurate and consistent.
• Build positive relationships through respectful and professional interactions.
• Assist with preparing presentations, informational materials, and communication resources.
• Gather feedback and share observations with team members.
• Coordinate with colleagues to support company projects and customer engagement.
• Help address questions or concerns and direct complex matters to the appropriate department.
• Follow company procedures and maintain a professional representation of the organization.

Skills

Verbal communication

Written communication

Interpersonal skills

Public speaking

Active listening

Problem solving

Organizational skills

Teamwork

Adaptability

Customer-facing experience

Job description

SHIK Innovation Group in Houston is seeking a confident Communications Agent to deliver clear information and maintain positive relationships with customers and the public. You will interact with people, present information professionally, support company initiatives, and help ensure messaging accuracy and consistency.

This role offers training, a collaborative team environment, and opportunities to strengthen communication and relationship-building skills as you contribute to promotional